Senior Process & Data Manager Service (w/m/d)
YOUR RESPONSIBILITIES
* You govern the global Service process landscape, ensuring quality, consistency, lifecycle management and documentation approvals
* You own the global Service change request backlog, coordinating cross‑process input, supporting prioritization and conducting structured impact evaluations (business value, profitability, Clean Core, scalability)
* You design and maintain cross‑system roles and authorization concepts, ensuring SoD compliance and alignment with global governance standards
* You support the implementation of global process templates and operational changes, coordinate incidents and govern justified exceptions while minimizing process customization
* You coordinate Service reporting requirements, ensure end‑to‑end process KPI definitions, and act as a governance and quality gate between business stakeholders, process experts and the data & analytics organization, driving effective communication and end‑user enablement
YOUR QUALIFICATIONS
* Several years of experience in process management, data management or business operations in a complex, international environment – Service experience is a strong advantage
* Solid understanding of SAP S/4HANA processes, process governance, roles & authorizations and Clean Core principles
* Strong analytical skills and experience in evaluating change requests, cross‑process impacts and preparing decision‑ready assessments
* Experience with process documentation and governance tools (e.g. Signavio) and reporting or BI environments
* Very good communication skills in English; German is a plus
WHAT WE OFFER
* Flexible working hours with no core time and possibility to work from home
* Further training and international career opportunities
* Corporate health management "PALfit"
* Company restaurant with freshly prepared meals and daily meal subsidy
* Job ticket for travel to and from PALFINGER
* Numerous employee discounts through Corporate Benefits
Minimum yearly gross salary according to the Austrian metal industry collective agreement is EUR 60.962,30 based on full-time employment. According to experience and qualification, we offer a market‑conforming overpayment.
#J-18808-Ljbffr