Position Summary
Watchmaker Genomics (WMG) is inviting applications for the full‑time position of Field Applications Scientist I, EMEA (remote) based in the DACH region. This role reports to the Associate Director, Field and Automation Support and is mainly responsible for providing field technical support for Watchmaker’s Next‑Gen Sequencing (NGS) and precision enzyme product portfolios. The person will support the EMEA technical team by providing pre‑ and post‑sales technical and scientific support, presenting technical content to customers and distributors, co‑traveling with sales team members, attending and/or presenting at conferences, and assisting with various marketing activities. The position is field based, with up to 75% travel within EMEA (potential for international travel outside EMEA).
Responsibilities
Provide pre‑ and post‑sales technical and scientific support, both onsite and remote, for customers and distributors across WMG’s NGS and precision enzyme product portfolio.
Conduct EMEA‑based travel (up to 75%) activities including co‑travel with sales team members, meetings with key customers, training and troubleshooting, and participation in trade shows/conferences. Possible opportunity for further international travel.
Provide deep product knowledge to solve customer challenges. Triage issues, troubleshoot investigations, and identify solutions.
Create training material and present technical content to new or current customers or distributors.
Inform and implement processes as part of the EMEA‑field based scientific support organization.
Maintain expert‑level knowledge of current and new NGS products and workflows, precision enzyme portfolio and applications, competitor products, and NGS automation support offerings.
Provide customer and market feedback on WMG products; identify and communicate unmet customer needs to aid the development of new and innovative products.
Work closely with the commercial team to identify and support collaborations with leading research institutions and industry partners to accelerate the sales cycle, including both pre‑sales and post‑sales troubleshooting.
Support marketing activities, including generation of customer‑facing technical content (e.g., posters, tech notes, white papers, webinars) and participation in trade shows/conferences.
Participate in sales, marketing, and product strategy meetings when appropriate.
Follow best practices and documentation requirements for customer‑related activities and events in CRM.
Perform additional duties as required within the remit and responsibilities of the role.
Required Qualifications and Experience
MSc in Genetics, Molecular Biology, Biochemistry or related field.
4+ Years experience within NGS field applications.
Advanced knowledge of and practical experience with experimental design, applications/assay development, NGS library preparation, PCR, qPCR, good lab practices, and troubleshooting. Automation knowledge of NGS assays is a plus.
Ability to travel up to 75% of time.
Strong customer consultative skills including application of scientific knowledge and analysis, exceptional customer engagement, and fostering of customer relationships.
High self‑motivation and demonstrated ability to work in a collaborative team environment.
Experience with CRM software (particularly Salesforce.com) highly desirable.
Excellent verbal and written communication skills.
Fluent in English (required); multiple languages is a plus (German, preferred).
Equal Opportunity Statement
Watchmaker Genomics is committed to being an equal‑opportunity employer and creating a culturally diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, veteran status, or any other characteristics protected by applicable law.
Employment Verification
This position may be subject to pre‑employment checks, including driving history check, drug screening, and a background check for any convictions directly related to its duties and responsibilities. All pre‑employment checks will comply with applicable federal, state, and local laws.
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