Navan is the leading all-in-one business travel and expense management solution that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn .
What You'll Do:
* Provide top-tier travel support via chat, calls, and emails
* Maintain up-to-date knowledge on suppliers, destinations, and systems
* Quickly assess customer needs, urgency, and preferences
* Accurately handle hotel, flight, car, and rail bookings
* Guide customers in self-service options on the Navan platform and app
* Respond promptly, meeting SLA expectations
* Follow company and customer policies, ensuring global compliance
* Give feedback to stakeholders on goal progress and key processes
* Participate in team meetings on products, suppliers, and industry updates
* Stay current on travel industry best practices
* Maintain attendance, complete assigned training, and meet performance metrics
What We're Looking For:
* Experience: 2+ years as a Travel Agent/Ticketing Agent covering flight bookings - Required
* GDS: 2+ years with GDS Sabre, Amadeus, or Galileo – Required
* Language: Fluency in English AND German - Required
* Customer Service: Background in contact center or customer-facing roles
* Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
* Availability: Flexible to work rotating shifts, Monday to Friday, between 7 AM and 11 PM (7.5 hrs Shift)
* Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
* Attitude: Empathetic, professional, and excellent at communicating verbally and in writing
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