Summary
The External Operation Manager (EOM) is responsible for executing the sourcing and supply strategy for comparators and other open-label non-Novartis drugs used in clinical trials across the Global Clinical Supply (GCS). They act as the primary interface between external partners (CMOs), internal functions, and stakeholders in the development organization to ensure a successful, fully outsourced supply model based on strategic partnerships.
About The Role
Key Responsibilities:
* Build and manage the interface between clinical supply chain functions, clinical teams, and external partners through governance meetings (e.g., CTT Sub team, Vendor Operational Control Tower).
* Handle finance activities including Purchase Orders (PO), invoice approvals, and tracking financial metrics.
* Collaborate regularly with Comparator Sourcing Supply Lead, Study Lead, and internal GCS study teams to interpret study protocols, guide demand calculations, and respond to study changes.
* Optimize material flow to minimize costs and waste, maintaining flexibility for demand fluctuations.
* Monitor vendor performance via KPIs, collaborate on process improvements, and ensure timely follow-up on actions.
* Assist in collecting, analyzing, and exchanging site demand, stock, and enrollment data with CTSM and CMO teams.
* Ensure availability and accessibility of automated portfolio data for external partners.
* Oversee site resupply activities for high-priority trials and materials.
* Support external partners in developing and executing resupply strategies, including site stock management and expiry control.
* Own and monitor operational KPIs, acting on insights to ensure supply continuity.
* Serve as the main interface between external partners and internal stakeholders (GCO, Regulatory, CTA Hub, QA, Qualified Person).
* Identify and communicate supply risks with mitigation strategies to all stakeholders.
* Coordinate changes in study design, timelines, and country footprint with external partners.
* Work closely with vendors, clinical, regulatory, and supply chain teams to meet trial timelines and regulatory standards.
* Drive best practices, standardization, and optimization in demand and supply planning processes.
Essential Requirements:
o Degree in science, engineering, or equivalent.
o Over 5 years of experience in the chemical/pharmaceutical industry or over 3 years in a relevant field.
o Knowledge of drug development and demand planning processes.
o Basic project management, organization, and planning skills.
o Understanding of GMP and HSE regulations.
o Excellent communication, leadership, negotiation, and interpersonal skills; ability to work in interdisciplinary teams.
Desirable Requirements:
o Degree in Science.
o Distribution experience in pharma.
Why Novartis: Join us in helping people with disease and their families through innovative science and a passionate community. Collaborate, support, and inspire to achieve breakthroughs that change lives. Learn more about our culture.
Benefits and Rewards: Discover how we support your growth and well-being: Benefits and Rewards. Our offerings include a competitive salary, incentive programs, pension schemes, childcare, learning opportunities, and global career paths. The minimum salary for this Level 4 position in Austria is €60,212.18/year, with actual compensation reflecting experience and qualifications.
If you need adjustments during the recruitment process due to a medical condition, contact disabilities.austria@novartis.com. You may also involve the local disability representative, Behindertenvertrauensperson (BVP).
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