Overview
Why SailPoint?
Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — and everyone’s really nice. If you’re passionate about outsmarting cybercriminals and want to have an impact, SailPoint invites you to join our team.
SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT. Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations and more.
Who You Are
You are a self-directed, highly motivated, and experienced professional who thrives overseeing multiple projects and prospective client opportunities. You build and maintain professional relationships, and you are comfortable interacting with people at all levels within an organization. You possess strong leadership, communication, organizational, and problem-solving skills and can balance both team and individual workloads. You are an exceptional multitasker, with the ability to meet and manage moving deadlines, gauge risks, and creatively resolve unexpected issues. You leverage your experience to identify growth areas, evaluate existing best practices, and present solutions to everyday problems.
What You’ll Do
As an Engagement Manager (EM) on SailPoint’s Professional Services team, you will support each customer’s journey by managing tactical project management duties and sales efforts required to deliver SailPoint solutions. You will combine your professional experience with our world-class product and process training to gain a deep understanding of SailPoint’s SaaS and/or Software delivery models.
* Within the first two months, you will shadow projects with tenured managers and begin taking accountability for the client experience on assigned projects.
* By the end of the first six months, you will own engagement scoping, client communication, internal team management, and escalation support.
* By the end of your first year, you will manage the full scope of customer engagements, set appropriate expectations, and be a trusted advisor to peers. You will also lead others and support their professional growth and goal achievement.
Responsibilities
* Ensure services are provided, implemented correctly, and billed in a timely and accurate manner
* Partner cross-functionally during the sales process, own the services portions of deals, including presentations, RFP responses, and proposal/SOW generation
* Interact with sales reps and sales leadership during pre-sales and post-sales (delivery) phases
* Serve as a point of contact for clients on issues and escalations
* Manage the financials of multiple projects, focusing on profitability and productivity to ensure client satisfaction
* Work with the Resourcing Management Office (RMO) to align and staff resources according to project requirements
* Perform end-to-end project management for customer engagements
* Create and maintain comprehensive project documentation (scope, status, schedule, budget, forecast risks, issues) in appropriate repositories
* Provide strategic updates on client performance to SailPoint Senior Management and regular status updates to account teams and Sales Managers
* Work closely with Customer Success Managers to establish and maintain customer success throughout the implementation
* Identify new opportunities for expanding SailPoint product and services usage to maximize client success and SailPoint revenue growth
* Assist direct reports in career development by providing regular feedback, coaching, and guidance on personal development
Requirements
* 5+ years of professional experience at a Software, SaaS, or consulting company
* 3+ years of project management experience
* 1+ years of people management experience
* Exceptional mentorship and leadership skills with a passion for continuous improvement
* Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management)
* Excellent communication skills and extensive experience working with clients and partners
* Strong organizational and multi-tasking abilities
* Experience working with Sales to scope services projects for enterprise software
Travel: Ability to travel up to 15%
Education: Bachelor’s degree or equivalent work experience.
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. Note: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.
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