Overview
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. ServiceNow is a global market leader providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Solution Sales Executive will oversee market success of ServiceNow technology Workflows products. You will play a leading role in engaging assigned accounts and be responsible for creating new business and pipeline across a substantial portion of the ServiceNow sales cycle and methodology. You will oversee executive relationship management for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services.
What You Will Get To Do In This Role
* Oversee development of assigned accounts
* Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and/or territory
* Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across Technology Workflows product
* Arrange and conduct initial Executive and CxO discussions and position meetings
* Collaborate closely with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing Technology Workflows product(s) & solution(s)
* Develop a clear roadmap and build capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
* Be the trusted advisor to the customer by understanding their existing and future Technology and Operations roadmap to drive the ServiceNow platform
* Own and lead Technology Workflows opportunities, collaborating with Core Sales Teams and other ServiceNow Solution Areas to deliver outcomes-based solutions
* Present Technology Workflows offering directly to prospects, customers, partners and at industry events in partnership with assigned Account Executive and Solution Consultant
* Articulate customer success strategies to the field to streamline and standardize Platform presentations and value proposition
* Prospect qualification and development of new sales opportunities and ongoing revenue streams with limited support from inside sales
* Sales process management and opportunity closure
* Ongoing account management to ensure customer satisfaction and drive additional revenue streams
Qualifications
To be successful in this role you have:
* Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
* Deep (8+ years) experience in software solution sales, preferably within a Technology, IT Operations, Infrastructure Observability vendor
* Deep understanding of the business of IT including demand, resource, portfolio and asset management, along with technical concepts around application development, infrastructure, operations, automation and cloud
* Evidence of technology solution-related business processes
* Experience leading virtual or matrixed teams
* Ability to understand broad, macro-level business IT needs
* Experience establishing trusted relationships with other teams
* Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships
* Able to thrive in a fast-paced, growing, deadline-driven environment
* Willingness to go above and beyond to win in the market against stiff competition
* Ability to communicate complex issues in simple terms via written and oral media
* Ability to forge strong business relationships with C-level executives and with ServiceNow internal and external ecosystem
* Excellent communication and presentation skills
* Regional travel required up to 50%
* Fluency in English and the local language essential
Additional Information
* Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to ServiceNow employees depending on work nature and location. Eligibility may be determined by distance between your residence and the closest ServiceNow office.
* Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
* Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application, please contact globaltalentss@servicenow.com for assistance.
* Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including EAR, ServiceNow may be required to obtain export control approval from government authorities. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
#J-18808-Ljbffr