A successful e-commerce company in Innsbruck is seeking a Customer Care Team Lead to oversee operations and mentor a team in delivering top-notch customer service. Responsibilities include managing SLA compliance, resolving complex escalations, and continuously improving processes. The ideal candidate is bilingual in German and English, has experience in customer service management, and is proficient in customer service software like Zendesk and Shopify. A great opportunity with competitive salary and workplace benefits awaits.
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