Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high‑end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
Head of Logistics Excellence Center
CONTEXT
As the Head of Logistics Excellence Center, you will lead the Logistics Excellence Center to define, improve, deploy and anchor logistics standards, capabilities and end‑to‑end operational projects. You will ensure process excellence, enablement, innovation, standardization and field readiness in Regional operations across warehousing, transport, and import‑export/customs – in close collaboration with Group Logistics, Regions, Maisons, Group Platforms and other Group Functions.
HOW WILL YOU MAKE AN IMPACT?
Shape and Evolve the Logistics Operating Model (LOM)
Define and maintain logistics processes and standards (warehousing, transport, import‑export/customs)
Monitor adoption and usage across systems, Regions and Functions, identify gaps and implement improvements
Design and evolve the LOM roadmap to ensure consistent, scalable, and future‑proof practices that create added value for Regions and Maisons
Enable Process Deployment and Capability Building
Lead the deployment of new logistics processes and capabilities in close collaboration with Regions
Structure and support local capability ownership by helping define roles, governance and ways of working
Lead training, coaching, and change enablement to secure adoption and operational readiness
Accelerate Innovation and Digital Logistics
Pilot digital/automation initiatives with Regions and Group Platform
Capture innovations, validate them, and integrate them into the LOM
Foster a digital mindset and support operational maturity in the network
Lead and Support End‑to‑End Operational
Projects Deliver transversal logistics projects (e.g. TMS, EWM, GTS, etc.)
Ensure consistency with the LOM and mobilize the right expert mix (BPOs, PMs) based on project needs
Collaborate with Group Platform to align systems with business needs
Build and Manage a High‑Performing Team
Lead a team of Business Process Owners and Project Managers
Ensure clear structure, governance and effective collaboration across central and regional actors
Foster development, knowledge sharing, and a continuous improvement mindset
Support Logistics Transformation Roadmap
Contribute to major logistics transformation programs by bringing process expertise and operational insight
Ensure alignment with the LOM and drive integration into daily operations
Act as a key partner to Transformation team, PMO, and Business Performance teams to support execution and drive measurable impact
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
You bring strong end‑to‑end logistics expertise (warehousing, transport, import/export, customs), and a proven ability to drive change, structure processes, and support operational teams.
We are looking for a leader who combines:
Process & project management: strong skills in process design, continuous improvement (Lean, VSM, etc.), and logistics systems (SAP EWM, GTS, TMS, etc.)
Change leadership: experience in training, coaching, and embedding new ways of working in the field
People & influence: able to engage stakeholders across central teams, Regions, and Maisons through empathy, clarity and cross‑cultural collaboration
Strategic mindset & execution drive: able to translate big‑picture goals into operational outcomes and manage complexity with pragmatism
Fluency in French and English
WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
We value freedom, collegiality, loyalty, and solidarity.
We foster empathy, curiosity, courage, humility, and integrity.
We care for the world we live in.
YOUR JOURNEY WITH US
If your application is selected, our Talent Acquisition Partner will reach out to you shortly for an introductory call.
As a next step, you will have interviews with the Logistics Business Capabilities Director, and any relevant internal stakeholder. Also, you will have a final interview with our HR Business Partner.
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