Senior Customer Relations Manager (f/m/d) B2C Internet
Vienna | asap | Vollzeit | unbefristet
* Own and manage the commercial performance (P&L) of the existing fixed products customer base, ensuring revenue growth.
* Monitor financial development of the base (ARPU) and derive and prioritize the most effective strategies to grow customer value.
* Define and execute strategic base management initiatives to increase customer value, customer retention and reduce churn.
* Prioritize customer segments and value levers based on potential and strategic relevance.
* Collaborate closely with data analysts and data scientists to leverage insights, ML/AI models, and predictive analytics for automated value management.
* Foster cross-functional collaboration with Product, Marketing, Sales, Finance, and Controlling to align strategies and ensure cohesive value steering.
* Collaborate with Controlling and relevant Stakeholders to work together on business cases to support decisions affecting the value of the customer base.
* Manage stakeholders and management, ensuring data-driven, value-oriented decisions across the organization.
* You bring several years of experience in a comparable role within marketing, business, or customer value management?
* You combine strong analytical thinking and ownership with a collaborative, results-driven mindset?
* You are familiar with process and project management and have knowledge of multi-channel and omnichannel marketing?
* You communicate confidently in English and have at least an advanced level of German?
At Magenta, we believe in diverse employees and live equal opportunities. We welcome all applications regardless of cultural and social background, age, gender, nationality, religion, disability or sexual orientation. Magenta connects all people.
* We want to win together
* Team you can count on me
* We challenge the status quo
* We are optimistic about our digital future
* No bullshit, we are honest, authentic & humorous
* We connect more with each other and with our customers
That sounds good to you?
THEN WE MIGHT BE THE RIGHT ONES FOR YOU.
* Flexible working hours
* Health care
* Learning offers
* Homeoffice
* Canteen on site
* Childcare
* Benefits
* Company pension plan
We will still talk about that later, but you should know: depending on your qualifications, your experience and your commitment we offer an attractive, market compliant salary of at least EUR 55.000 per year.
You want to find out more about us? Get a glimpse of our .
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