(Senior) Customer Success Manager (F/M/X) in Graz/Linz/Wien
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Overview
Customer Success function hiring in Austria. Engagement options include Full Time, with a hybrid model, work from office, or work from home. Ref №: 25014. This position is available for residents in Austria.
About Us
We are Ascent! We help our customers solve problems, innovate, and improve existing processes. Our mission is to connect data, software, and purpose to create extraordinary outcomes, specializing in software development, analytics, IoT, machine learning, DevOps, and modernization. We work with diverse clients across industries such as smart home, space, finance, ecology, and logistics. We foster a vibrant, inclusive office community with a hybrid work approach, welcoming applicants from all regions within Austria and nearby areas.
Your Responsibilities
Our clients aim for industry leadership or increased market share through digital innovation. As a (Senior) Customer Success Manager, your role is to build strong client relationships, convert leads into projects, and foster long-term loyalty to Ascent.
* Center client needs and tailor Ascent’s services accordingly.
* Collaborate with experts to propose solutions for client challenges.
* Identify and manage lead generation channels and initiatives.
* Generate and qualify leads via events and networking.
* Represent Ascent at client meetings, delivering presentations and workshops.
* Lead deal teams during bidding processes (RFI, RFQ, RFP).
* Handle contracts and pricing negotiations.
* Negotiate and close contracts effectively.
* Act as a strategic account manager and internal client advocate.
* Minimum gross salary: €3,800/month (14 payments/year), based on 38.5h/week, with competitive adjustments based on experience.
Your Profile
* Passion for digital industry, especially software and product development, with a business perspective on tech trends.
* Open, communicative personality capable of engaging decision-makers.
* Ability to craft innovative account strategies delivering real value.
* Proficiency in delivering professional presentations.
* Confidence in managing challenging client discussions.
* Motivated by winning exciting client projects.
* Strong German and English skills.
* Advanced skills in PowerPoint, Word, Excel, Teams.
Nice to Have
* Experience in project management or consulting.
* Knowledge of public sector tenders.
* Interest or experience in Data Science/AI projects.
Working at Ascent
We promote a healthy work-life balance, offering flexible work arrangements and access to Well Being Coaches. We support professional growth through training, certification, and regular feedback. Our workplace embodies our values of Empathy, Energy, and Audacity. We are committed to diversity and inclusion, ensuring equal opportunity for all applicants and employees.
For questions, contact our Talent Acquisition team at ta.admin@ascent.io. Visit our Life Page for more about working at Ascent.
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