Technical Customer Service Employee (f/m/d)
We are seeking a highly motivated Technical Customer Service Employee to join our team. The ideal candidate will have a strong background in customer service and technical support.
The role involves organizing and monitoring deliveries and pickups, entering orders in SAP Ariba and with various suppliers, and supporting customers and technicians. Additionally, the successful candidate will maintain data and materials in SAP, interface between quality, engineering, purchasing, and aftermarket, and support field service technicians and the customer service team.
* ORGANIZING and monitoring deliveries and pickups
* ENTERING orders in SAP Ariba and with various suppliers
* SUPPORTING customers and technicians
* MAINTAINING data and materials in SAP
* INTERFACE between quality, engineering, purchasing, and aftermarket
* SUPPORT of field service technicians and the customer service team
* CREATION of delivery notes, quotes, invoices, repair orders
* SHAPING the mobility of the future
YOUR TASKS will include processing customer complaints, customer orders, and repair orders, as well as organizing and monitoring deliveries and pickups.
* PROCESSING customer complaints/customer orders/repair orders
* ORGANIZING and monitoring deliveries and pickups
* ENTERING orders in SAP Ariba and with various suppliers
* SUPPORTING customers and technicians
* MAINTAINING data and materials in SAP
* INTERFACE between quality, engineering, purchasing, and aftermarket
* SUPPORT of field service technicians and the customer service team
* CREATION of delivery notes, quotes, invoices, repair orders
* SHAPING the mobility of the future
YOUR PROFILE should include completed training (HTL) and several years of professional experience in customer service, understanding of technical processes, and experience in the field of materials management.
* Completed training (HTL) and several years of professional experience in customer service
* Understanding of technical processes and experience in the field of materials management
* Experience with SAP and proficiency in MS Office
* Good knowledge of German and basic knowledge of English
* Interest in root cause analysis and problem-solving skills
* Independence paired with the ability to work in a team
Our location is very well connected to public transport and only a 5-minute walk from Mödling railway station. The minimum salary is from € 3,500 gross per month with appropriate qualifications.
The role is a full-time position at a mid-senior level, and the ideal candidate will have experience in the information technology sector, preferably in the motor vehicle parts manufacturing industry.
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