Ready for a challenge?
Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience.
Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
Role Summary
In this role, you are supporting the Head of Delivery Operations and the Delivery Operations Manager and are a key part of the AT Lieferando Logistics organization, contributing to the performance, stability, and continuous improvement of the local delivery network.
Key Responsibilities
* Provide intensive support to the Delivery Operations Manager in achieving network performance results, such as on-time delivery, delivery times, undelivered orders, order rejections, and related KPIs.
* Continuously co-design and optimize the framework conditions for an efficient local delivery network, including courier compensation, utilization, assignment logic, routing logic, and cost functions.
* Implement and administer required configurations with the support of central teams.
* Evaluate potential changes from multiple perspectives, balancing analytical rigor with a pragmatic mindset, and communicate impacts to the appropriate stakeholders.
* Use analytical tools (e.g. statistical analysis, predictive modeling) to continuously identify segmented, zone-level network trends and insights.
* Develop recommendations and make network decisions based on data- and experiment-driven insights.
* Propose and support network experiments in collaboration with central analytics and optimization teams.
* Provide ad-hoc project support, such as playbook documentation, expansion into new zones and key city initiatives.
* Identify opportunities for continuous network improvement, including root-cause analysis of outliers and escalations.
* Collaborate with global and local stakeholders to align priorities and share best practices.
* Support crisis management when required, with business continuity as the top priority.
What You Bring to the Role
* High confidence in working with data and analytical tools to derive actionable insights.
* The ability to be detail-oriented while keeping the bigger picture in mind.
* A strong passion for achieving results with a hands-on, action-oriented mindset.
* The ability to balance data-driven decision-making with critical thinking and an entrepreneurial mentality.
* Strong learning agility, with the ability to quickly master a broad range of complex and sometimes technical network tools.
* Passion for the courier, customer, and partner experience.
* Excellent stakeholder management skills, with a proven ability to drive outcomes beyond your direct scope of responsibility; ability to manage upwards and challenge the status quo.
* Strong communication skills to influence key (senior) stakeholders.
* Willingness to “roll up your sleeves” and dive into details; you thrive in a fast-paced environment where rapid change and continuous learning are motivating.
* First experience in logistics or platform business preferred.
* Bachelor’s degree or equivalent professional experience in a quantitative field such as economics, engineering, business administration, technology, or statistics.
At JET, this is how we play
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.
At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.
Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.
Inclusion, Diversity & Belonging
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
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