Role: Service Delivery Manager
Location: Vienna, Austria
Role type: Permanent
Salary: Best in Industry
Eligibility: Right to Work in Austria (No sponsorship)
We are looking for an experienced service delivery manager to deliver a large banking transformation project with one of the major Austrian banks.
Requirements:
* Experience in product implementation in Banking Domain (Retail & Consumer banking knowledge is an add-on)
* Support in Creating SOW and contracts
* Creation of project plan and WBS (MSP knowledge preferred)
* Scope Management & Risk Management
* Escalation Management
* Change Control Management with Client Program/Delivery team.
* Act as Single point of contact at Project Level between the company and Client
* Candidate should have good communication skills (native speaker is preferred) for coordinating with relevant stakeholders of Client and company
* Tracking and monitoring with timely progress reporting as per agreed frequency;
* Publishing of Weekly Status reporting - Risk Register, Project Charter
* Ensuring deliverable milestones are met on time within budget and quality.
* Responsible for creating a Project plan and coordinating with the offshore Dev team for ensuring all delivery milestones are met
* Overall project tracking and oversight.
* Co-ordinate with Client Project Manager to execute implementation activities in Client premises
* Manage on-site team
Requirements:
* Effective leadership, interpersonal and great communication skills
* Native German Speaker and fluent command over the English language.
* The ability to command respect and to create a sense of community amongst the members of the project teams
* Good knowledge of techniques for planning, monitoring, and controlling projects
* Sound business case development and approvals skills
* Good knowledge of project management methods like PRINCE2 or PMP
* Good knowledge of budgeting and resource allocation procedures
* Sufficient seniority and credibility to advise project teams on their projects in relation to the project
* The ability to find ways of solving or pre-empting problems