Marketing & Communications Manager – The Ritz-Carlton, Vienna, Austria. Full‑time management position located at Schubertring 5-7, Vienna.
Key Responsibilities
Champion the brand promise of The Ritz‑Carlton by ensuring all marketing and communications reflect the highest standards of excellence, storytelling and emotional connection.
Develop and execute a comprehensive Marketing & Communications strategy that strengthens the hotel’s positioning and drives revenue across all segments.
Ensure consistency of brand voice, visual identity and messaging across all guest touchpoints, in alignment with brand standards.
Lead the creation and curation of refined digital and print materials, with a focus on showcasing rooms, food and beverage and unique guest experiences.
Direct all Public Relations activities, cultivating strong relationships with local and international media to enhance the hotel’s reputation.
Serve as the primary contact for media and communications, ensuring all interactions reflect professionalism, discretion and brand integrity.
Identify storytelling opportunities that bring the property’s unique character to life.
Oversee the hotel’s digital presence, including website and OTA platforms, ensuring content is inspiring, accurate and optimised.
Guide and host media visits, influencer collaborations and brand experiences.
Monitor market trends, guest insights and media coverage to proactively identify opportunities and elevate brand presence.
Foster strong collaboration with Sales, Revenue and operational teams to ensure alignment with the hotel’s strategic priorities.
Manage agency partners and ensure all deliverables meet brand expectations and quality standards.
Required Qualifications & Profile
Embody The Ritz‑Carlton service values, demonstrating a commitment to excellence, integrity and personalised service.
Act as a brand ambassador, consistently reflecting the company’s credo and service philosophy.
Proven ability to develop and execute strategic marketing and communications plans within a luxury environment.
Strong proficiency in marketing, digital and design tools (e.g., Adobe Creative Suite, CMS platforms, Microsoft Office).
Analytical mindset with the ability to translate insights into impactful actions.
Inspiring team player with the ability to lead initiatives and influence across departments.
Strong interpersonal skills with a passion for building meaningful relationships.
Deep understanding of luxury hospitality and culturally diverse environments.
Exceptional written and verbal communication skills, with a refined sense of tone and storytelling.
Fluency in German and English; additional languages are an advantage.
Confidence in managing media relations and representing the brand with professionalism and discretion.
Benefits
Part of the top 1% of hospitality professionals; prestigious environment.
Work in a modern 5‑star facility with high‑quality amenities.
Excellent career opportunities worldwide across 5‑star hotels.
Regular training and development opportunities.
Motivated and supportive team.
Unique employee benefits such as hotel stays, F&B and retail discounts, uniform cleaning, meals, wellbeing and recognition programmes.
Competitive compensation with guaranteed annual pay increase based on performance.
The statutory gross minimum remuneration for this position, based on full‑time employment, is €2 492,00 per month. A higher salary may be offered depending on your qualifications and experience.
Please note that a valid work permit for Austria is required for this position.
Marriott International is an equal‑opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.
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