Clinical Operations Manager - Mental Health
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At Medibank we've recently unified our health services under one brand - Amplar Health.
With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health.
The Opportunity
We support a broad range of member and community mental health programs, spanning digital cognitive behaviour therapy, brief counselling services, virtual psychology, mental health triage and education, risk assessments, referral to local mental health providers, and crisis intervention for people experiencing extreme emotional distress.
The Clinical Operations Manager - Mental Health will be required to lead a team of up to 7 Clinical Leads, supporting the Clinical Leads and their teams' consistent achievement of performance and productivity objectives through supportive partnership, capability and career development, leadership coaching and proactive intervention. The Clinical Operations Manager will ensure the virtual health workforce across Triage Services, After Hours GP and Mental Health is utilised for maximum benefit to the population, clients, and organisation.
You'll ensure optimal clinical governance, high productivity and effective employee engagement is integrated with a strong financial and performance framework that supports contractual obligations and achieves business goals.
As a Clinical Operations Manager at Amplar Health, you'll play a key role in bringing together commercial, clinical, contractual, and people-focused priorities in a thoughtful and sustainable way. With a strong focus on enterprise thinking and a human-centred approach, you'll use data, dashboards, and reports not just to guide decisions—but to uncover meaningful opportunities that lead to better outcomes for your team, our clients, and the communities we serve.
Your leadership will help ensure we meet our contractual commitments while delivering high-quality care across all service hours. You'll also be instrumental in driving efficiency and quality within our Virtual Health team, using both measurable results and lived experiences to support continuous improvement in how we care for others.
This is a permanent role, working Monday to Friday, primarily business hours however we do offer some flexibility of hours. There is a requirement for on call weekend work occasionally.
This is a work from home role and could be based anywhere in Australia.
About You
To be successful in your application for this role you will have:
* Minimum 5 years full time clinical experience in management and leadership experience in health or professional services organisations.
* At least 3 years' experience in a clinical leadership role and have experience in coaching and mentoring ideally in a virtual environment
* Current registration with AHPRA
* Extensive clinical assessment skills, critical thinking, decision making and problem-solving skills. You are self-driven and can work autonomously from home.
* Ability to think strategically and operationalise strategic plans
* Computer literacy, a proficiency with contact centre KPI dimensions and associated data, with a working competency of the Microsoft office product suite
Other requirements include:
* Suitable internet connection
* Private room/space which can be used for your home office set up
Along with joining an outstanding organisation that is transforming the delivery of healthcare, working at Amplar health also means:
* Great work life balance - as such, this role has lots of freedom to work from home and home could be anywhere in Australia!
* Impressive, 35% subsidised Medibank/ahm health insurance (which can also include your pets, cars, upcoming travel, and house!)! Right now, our employees also have a 25% discount on travel insurance.
* 14-weeks paid parental leave for all eligible employees, regardless of whether you are the primary or secondary carer - in fact, we're the proud winners of the number one workplace for dads.
* Feel Good Health Hub - a digital platform for your mobile that gives you access to a range of clinical health and wellbeing services at your fingertips - the ease in booking appointments with trusted professionals such as a health & wellbeing check in.
* Great Discounts - as an employee you can access various discounts across a range of partners including Apple, Samsung, Telstra, HP, SpecSavers, Cinema & Theme park tickets, Wyndham Travel and more
Learn more about Amplar Health at https://amplarhealth.com.au
Learn more about Amplar Health at https://amplarhealth.com.au
Inclusion and Accessibility
We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants.
For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au. To learn about our commitments and employee experiences, go to https://careers.medibank.com.au/culture/diversity-inclusion/
Employees in face-to-face healthcare roles will be required to be fully vaccinated for COVID-19 as a condition of employment.
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Welcome to Amplar Health, the unified health services brand by Medibank.
With over 1000 dedicated professionals, we prioritise improving healthcare experiences and empowering Australians with greater access, choice, and control over their health.
At Amplar Health, we’ve crafted a personalised workplace, committed to listening, providing support, and fostering continuous improvement. We’re proud to deliver high-quality care and making lives better through our services.
Join us for a career that works for you. Your career in healthcare made personal.
Explore career opportunities at https://careers.medibank.com.au/career-opportunities/amplar-health/.
Welcome to Amplar Health, the unified health services brand by Medibank.
With over 1000 dedicated professionals, we prioritise improving healthcare experiences and empowering Australians with greater access, choice, and control over their health.
At Amplar Health, we’ve crafted a personalised workplace, committed to listening, providing support, and fostering continuous improvement. We’re proud to deliver high-quality care and making lives better through our services.
Join us for a career that works for you. Your career in healthcare made personal.
Explore career opportunities at https://careers.medibank.com.au/career-opportunities/amplar-health/.
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