Customer Service Specialist • German | Hybrid - Relocating to Dublin
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Job Title: Customer Onboarding Specialist – German
Location: Hybrid (Dublin office 3 days/week, WFH Monday & Friday)
Hours: 8:00 AM – 4:30 PM, Monday to Friday
About the Role
TELUS Digital is seeking a German-speaking Customer Onboarding Specialist to support new customers in implementing HR software. If you love tech, problem-solving, and customer success, this role is ideal for you!
Your Responsibilities:
1. Guide new customers through onboarding via emails & video calls.
2. Ensure customer satisfaction by providing expert product advice.
3. Assist with importing and validating customer data.
4. Help create training materials (e.g., webinars, help center articles).
5. Optimize processes and contribute to automation improvements.
What You Need:
* Fluent German (C-level) and English (spoken & written).
* Experience in Customer Success or a customer-facing role.
* Strong problem-solving skills and a customer-first mindset.
* Proficiency in MS Office (Excel) and data-driven work.
Bonus Points For:
* Experience in B2B software, Zendesk, Gainsight, or Jira.
* Passion for digital transformation in HR.
Benefits:
* Stable, permanent job with regular training.
* Healthcare benefits from Day 1, including GP services & vision tests.
* Community initiatives: CSR projects & team engagement events.
Additional Details:
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Customer Service
* Industry: Human Resources Services
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