Customer service manager (m/f/d)

CUSTOMER SERVICE MANAGER (m/f/d) ALL ABOUT: CREATING SAFETY BY TECHNOLOGY Meaningful, sustainable, agile. Connected, innovative, modern. Unique, dynamic, international. With 360°-communication and control center solutions, we create safety in the field of public safety, industry and transport. In the symbiosis of innovation, quality and state-of-the-art technology with sustainable benefits, we create highly available, innovative technical solutions for emergency call responding, resource management and alerting.

YOUR CONTRIBUTION

You will be responsible for your own client portfolio, with the goal of continuously building business relationships.

You will identify clients’ challenges and propose solutions.

You will serve as the primary point of contact for client matters within the company and work closely with other departments.

You will tailor services to meet client requirements and contractual agreements.

YOUR SKILLSET

You have experience in direct customer contact - for example, in the hospitality industry, at a front desk, in tourism, customer service, or sales.

You remain calm, confident, and solution-oriented even in stressful situations.

You have a keen sense of customer needs and impress others with your strong communication skills and empathy.

You handle complaints and escalations professionally and find pragmatic solutions.

A business or technical education (e.g., HAK, HTL) is an advantage but not arequirement.

Initial experience with digital tools or software is a plus.

Very good written and spoken German skills.

YOUR PERSPECTIVE

Meaningful work & innovation: Become part of a crisis-proof family company, support life-saving organizations and work with state-of-the-art technologies to make a joint contribution to the greater good.

Community & diversity: Flat hierarchies, multicultural and dynamic teams as well as regular team activities and company events strengthen cohesion - we celebrate our successes together!

Flexibility & work-life balance: Flextime and home office options allow you to achieve an optimal work-life balance.

Further development: Learn and grow with the eurofunk Academy, Tech.Talks and individual mentoring.

Health & sustainability: Fitness offers and lunch, as well as company health promotion. EcoVadis-certified sustainability, CO₂ compensation and environmentally friendly mobility options.

Accessibility: Free parking and perfect train connections

Modern working environment: Enjoy modern premises and ergonomic office equipment, as well as well-thought-out spaces such as Workout.Zone and Game.Zone.

Due to legal requirements, we are obliged to point out that the collective agreement minimum salary for this position starts at a gross annual salary at around € 37,000. We offer an overpayment (even significant ones) which is based on your individual qualifications and professional experience.

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