After Sales Specialist
Elsbethen, Österreich, Vollzeit
The After Sales Specialist plays a key role in ensuring the smooth operation of the daily After Sales processes.
This position is responsible for efficiently managing and processing spare parts orders. Functioning as the primary point of contact for international markets, this role handles Spare Parts inquiries and provides support to ensure customer satisfaction. Additionally, the role involves maintaining supplier relationships specific to After Sales operations, ensuring service quality and availability. The After Sales Specialist prepares and analyzes KPI reports to monitor performance, identify trends, and support continuous improvement initiatives.
Die Rolle
Persönliche Stärken einsetzen
Verantwortungsbereiche und Aufgaben, in denen etwas bewegt werden kann:
AFTER SALES MANAGEMENT
This role involves working closely within the After Sales team to manage the global spare parts ordering process, ensuring stakeholder alignment, compliance with international customs regulations, and accurate, on-time order fulfillment to support the smooth operation of After Sales services. You will be the point of contact for spare part orders and support with After Sales inquiries, as well as lead and support After Sales projects. You will coordinate with suppliers to ensure efficient spare parts management and availability, and conduct negotiations for spare parts with international suppliers.
DATA ANALYTICS AND REPORTING
You will extract data and prepare figures for KPI reports. Additionally, you will support Data Analytics & Reporting projects, ensuring data accuracy and transforming insights into KPIs for effective performance tracking.
DOCUMENT MANAGEMENT
You will manage After Sales documents, such as price lists and exploded drawings. Regularly, you will review and optimize After Sales process documents and manage documents required for price negotiations and supplier management.
Expertise
Hier zählen Erfahrung und bisher erbrachte Leistungen
Für die Rolle relevant:
* 2+ years of experience in a comparable role.
* Degree in business administration or similar qualification.
* Strong understanding of After Sales / Procurement processes.
* Ability to work in cross-functional teams.
* Strong communication skills (both verbal and written) in English are required. Proficiency in German is a plus.
* Advanced Microsoft Excel skills.
* Experience with ERP SAP MM is desirable.
Reisebereitschaft 0-10%
Jetzt bewerben
Lust auf eine Herausforderung?
We look forward to receiving applications that showcase motivation, competencies, and personality.
Due to legal reasons, we are obliged to disclose the minimum salary according to the collective agreement for this position, which is EUR 2,195 gross per month. However, our attractive compensation package is based on market-oriented salaries and is significantly above the stated minimum. We value diversity and support individuals in developing their potential and strengths, realizing ideas, and seizing opportunities. We believe that a diverse workforce is central to our success. We welcome applications from all members of society, regardless of age, skin color, religion, gender, sexual orientation, or origin. #J-18808-Ljbffr