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IT Service Manager (w/m/x) - Customer Lifecycle Management Application
We are looking for a new colleague to support our “Minerva” Team. Minerva is an application for onboarding and reviewing customers. Besides daily routines related to application management, we seek someone who questions the purpose and impact of existing processes and tools and can think outside the box. Our delivery teams focus on ongoing operations and innovations, acting as the interface between business units and internal/external solution partners.
Your role with us:
* End-to-End Responsibility:
o Own Service and Application Management for the Customer Lifecycle Management system (Minerva)
o Work within or alongside agile setups, covering the entire software delivery lifecycle
* Operational Excellence:
o Lead Incident, Release, Vulnerability, and Business Continuity Management
o Coordinate with DevOps, vendors, and compliance teams to resolve outages and prevent recurrence
* Governance & Cost Control:
o Participate in IT Governance topics, including cost monitoring and controlling
o Document key decisions and create a community for best practices
* Technical & Process Support:
o Acquire application-specific knowledge to provide technical and process support
Your core competencies:
* Experience as a Service Manager or similar role, preferably in banking/fintech or regulated industries
* Basic programming and scripting skills (e.g., SQL, Python)
* ITIL knowledge
* Experience in IT governance topics
* Experience in technical and process support for IT Service (IT Operations)
* Excellent communication and conflict resolution skills
* Knowledge of the Appian Platform (preferably)
* Proficiency in English
What’s in it for you:
* Flexible work week: Flexible hours, work-from-home options from Austria, and 30 days/year remote work from any EU country.
* International vibe: 75+ nationalities, English as the company language, and work permit support. Find all info for international applicants here.
* Tech community: Regular meet-ups, team buildings, hackathons, communities of practice & tech events. Find out more on our tech page.
* Development: Clear career path, online tech courses & trainings.
* Agile way of work: 100+ Product Owners, 70+ SCRUM Masters, and close collaboration with business in 30+ agile tribes.
* Stay healthy: Subsidized canteen, well-being programs, check-ups, and sport allowances.
* Save money: Discounts, exclusive banking terms, and a free public transport pass.
* Family support: Child allowances, gender-neutral parental leave, bilingual company kindergarten, and holiday childcare.
* Competitive salary: Starting at EUR 60,000 gross p.a. including overtime, with potential overpayment based on experience and qualifications. We are happy to discuss your actual salary in person.
For questions regarding our application process, please visit our website or check out our FAQ.
Your contact:
At Raiffeisen Bank International, we serve over 17 million customers across Austria and 12 other CEE countries. Our talented people are key to our success. From the moment you join RBI, you'll notice our commitment to creating a work environment where everyone can thrive. We are proud to promote equal opportunities regardless of age, skin color, religious beliefs, gender, sexual orientation, or origin.Diversity and inclusion are core to our vision and mission and are reflected in our values: collaboration, proactivity, learning, and responsibility. Our shared mission is to provide a superior customer experience by addressing new challenges like digitalization and evolving needs.
Your benefits at a glance:
Join a team that values your well-being and professional growth, offering a variety of benefits to support your success. Hover over the icons to learn more about each benefit.
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