Overview
For the area of Commercial Filament located in Lenzing, Austria, or Turkey, we invite Textile Technology experts to submit applications for the role as Global Technical Customer Service Manager - Filament.
Purpose & key responsibilities
* You will act as a key technical contact for filament customers globally, providing technical support for filament customers in current and future applications.
* You will also provide technical support in product and application innovation processes, as well as quality management (QM) improvements, collaborating with technology, operations, logistics, QM, and technical customer service (TCS).
* You will execute the TCS part in claim/complaint management processes – performing, coordinating and communicating according to technical investigations.
* You will create and maintain technical documentation for filament processing, tools, and fabric samples to educate customers.
* You will carry out cooperation projects with institutes, machine or chemical producers to facilitate technical know-how generation and market growth.
* You will support Filament Sales and Business Development at the customer end and during exhibitions, seminars, and workshops.
Your ideal profile for this exciting role
* You hold a graduate-level degree in Textile Technology or a related field, bringing at least 10 years of experience in the textile industry.
* You have extensive knowledge and experience in textile processing, particularly in yarn treatments such as twisting, sizing, texturising, and warp-beaming.
* You have good knowledge of fabric production technologies, with hands-on experience in both knitting and weaving processes. You possess a basic understanding of dyeing and finishing technologies.
* You demonstrate excellent customer service and conflict management skills.
* You bring a high level of intercultural awareness to your work.
* You can effectively communicate in English (B2), German language skills are also highly beneficial
* You are willing to travel (up to 50%).
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