MentorMate, part of Tieto Tech Consulting, is looking for a highly skilled and motivated Senior Network Engineer, who will join a project within a Telecom Team for our respected client BICS.
Join the team of our customer BICS – a global telecommunication enabler with a physical network stretching across the globe! Grow your expertise by interacting with A-level mobile carriers from all over the world and gain hands‑on experience on a vast network that includes land, underwater, and space points of presence. The TietoEvry‑BICS team has been growing since 2010 and we look forward to growing together.
* Develop your telecom expertise in a diverse portfolio of BICS products, including Voice, Cloud, Signaling, LTE, IoT, etc.
* Enjoy unmatched growth opportunities with BICS’ vast network and customers around the world.
* Become part of the international 24/7, follow‑the‑sun telecom team with presence from Brazil to Singapore.
Responsibilities
* Report to the Messaging Value Stream Agile Master.
* Provide second‑line support for SMS, MMS, and SMS Firewall services.
* Review internal and external operational processes to optimize repair efficiency.
* Identify improvement opportunities and follow up on the implementation of improvement actions.
* Be ready to lead the repair team squad by managing, steering, and coordinating team activities when required.
* Follow up on network and service availability and quality, performing proactive and reactive maintenance actions.
* Work closely with the Customer Care team to identify and resolve problems reported by customers.
* Perform incident management activities as well as planned works.
* Cooperate with vendors, monitor their performance, and ensure proper service delivery.
* Participate in the implementation of new services and network rollout projects, in collaboration with engineering teams.
* Take part in guard duty services.
Qualifications
* 5+ years of experience in telecom, mainly in Messaging, Signaling, or Roaming areas (mobile telecommunications or international carrier telecom).
* Familiarity with Telecom technologies and ITU/ETSI standards.
* Good knowledge of SS7 / SIGTRAN, LTE, GSM call flows, and roaming scenarios.
* Good operational knowledge of Linux.
* Upper‑intermediate level of English.
Will be an advantage
* Bachelor’s or Master’s degree in Electronics, Telecommunications, IT, or ICT.
* Experience with HTTPS (APIs), MMS, Kibana, or OpenMind software.
* Familiarity with DevOps concepts and tools (containers, Ansible, CI/CD, Splunk, Kubernetes, AWS, etc).
* Knowledge of Docker.
* Experience with IT tools and scripting, such as Splunk or Python.
At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.
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