JOIN OUR TEAM
The Service Desk Analyst / IT Support (f / m / x) is the first point of contact for IT‑related inquiries from internal employees and external stakeholders. In this role you’ll ensure smooth day‑to‑day IT operations by providing frontline support to both local and remote teams. Working within established IT processes, you’ll collaborate closely with central IT functions to maintain a reliable, secure and user‑focused IT environment.
We’re looking for a team member to support our Innsbruck location on a part‑time basis, around 20 hours per week.
YOUR RESPONSIBILITIES
* First‑Level Support – Serve as the primary contact for all IT requests, incidents and issues, providing prompt troubleshooting and support for hardware, software, network and user‑access topics. Escalate complex issues to second‑level or specialised teams as needed.
* Workplace & Device Support – Manage the company’s IT hardware inventory, support set‑up, configuration and maintenance of end‑user devices, ensuring all devices comply with IT policies and security standards.
* Application Support – Provide daily assistance for key business applications including Microsoft 365, Business Central, BDM and other tools. Help users with access issues, questions and basic troubleshooting, coordinating with central teams when necessary.
* Operational IT Tasks – Perform routine checks and maintenance to ensure smooth IT operations, document incidents and solutions in the ticketing and knowledge‑management system, support onboarding/offboarding and other important IT processes, promote IT awareness and guide users in best practices to maximise security and efficiency.
WHAT YOU IDEALLY BRING WITH YOU
* Completed IT education or equivalent professional experience is a plus.
* Strong communication skills and a service‑oriented mindset.
* Basic knowledge of Windows environments, Microsoft 365 and standard IT hardware.
* Ability to troubleshoot common IT issues efficiently.
* Experience with ticketing systems (e.g. Jira Service Management) is a plus.
* Structured, reliable and user‑focused work style.
We are looking for people with an affinity for IT, genuine interest and motivation in our topics. Candidates with non‑traditional IT backgrounds or self‑taught skills are encouraged to apply.
YOU CAN LOOK FORWARD TO THIS
* Work in an international, team‑oriented environment.
* A meaningful role where your work supports responsible and sustainable products.
* Flexible working hours: shape your workday to fit both your team and yourself.
* A mix of office and home office for a healthy work‑life balance.
* Attractive employee discounts.
* Regular team events for networking and fun.
* Access to professional mental health support through Nilo to foster your well‑being.
* Be yourself: from dress code to work culture we give you the space to bring your personality and full potential to work.
READY WHEN YOU ARE!
We can’t wait to learn more about you!
LOCATION
Innsbruck
CONTACT
Saskia Malz
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