Your role at Dynatrace
We are searching for a IT Support Engineer to join our Corporate IT Technical Support team based in Graz. In this role, you will be the first point of contact for our employees, primarily Software Engineers, to facilitate their digital work environment.
This is an onsite role; applicants should be able to work full-time from our Graz office.
* Serve as the first contact for employees to enable their digital work life at our Graz location.
* Handle initial triage, resolution, qualification, and escalation of tickets related to incidents and service requests.
* Resolve client technology issues and participate in local/regional projects, including deploying new hardware and software technologies.
* Install and maintain equipment such as high-performance notebooks and MacBooks for our modern workplaces.
* Assess employee needs and support IT training activities.
* Assist with local events and manage digital collaboration tools and meeting room equipment.
* Coordinate with external IT service providers.
* Identify areas for improvement and collaborate with distributed IT teams.
* Depending on your interests, lead or participate in IT projects aimed at continuous improvement.
What will help you succeed
* Completed IT education and preferably some practical experience.
* Knowledge of the Microsoft environment (OS, M365, Active Directory, etc.).
* Strong troubleshooting and diagnostic skills for IT issues.
* Fluency in English and German.
* Basic understanding of infrastructure environments such as networking.
* ITIL Foundation Certification is a plus.
Why you will love being a Dynatracer
• A one-product software company creating real value for large enterprises and millions of end users worldwide, striving for flawless software performance.
• Working with cutting-edge technologies and leading innovation in tech, marketing, design, and research.
• A team that values outside-the-box thinking, welcomes unconventional ideas, and pushes boundaries.
• An environment that encourages innovation, fosters creative collaboration, and supports personal growth.
• A unique, tailored career development program that recognizes your potential, promotes your strengths, and helps you achieve your career goals.
• An international culture with Dynatracers from diverse countries and backgrounds, using English as the corporate language.
• A culture shaped by the diverse personalities, expertise, and backgrounds of our global team.
Compensation Data
* We offer attractive compensation packages and stock purchase options with numerous benefits.
* For legal reasons, the minimum salary for this position is €52,000 gross per year for full-time employment. We offer a higher salary based on qualifications and experience.
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