Additional Information
Job Number 26057469
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Vienna, Schubertring 5-7, Vienna, Austria, 1010
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Position Overview
The Ritz-Carlton Vienna is looking for a Bellman / Guest Arrival Expert (Lady or Gentlemen) to ensure smooth guest arrivals and departures, maintain a clean entrance area, and provide outstanding service in line with the Gold Standards.
Key Responsibilities
* Responsibility for the smooth arrival and departure of guests and their luggage handling, ensuring guest satisfaction.
* Provide information about the hotel to guests.
* Receive couriers and manage transport logistics.
* Ensure correct parking of guest cars and manage vehicle keys.
* Maintain cleanliness of the entrance area and lobby.
* Collaborate with the event department to provide guests with information and guide them in the right direction.
Your Qualifications
* A gift for paying attention to the smallest details.
* A warm, people‑oriented demeanor.
* Professional experience in the upscale hotel industry.
* Friendliness, flexibility, reliability, and a high degree of responsibility.
* Professional communication skills and appearance.
* Resilience, teamwork and flexibility.
* Good knowledge of German and English; other foreign languages are advantageous.
* Driving licence category B.
* Quality awareness.
Benefits
* Become part of the Top 1% of Hospitality Professionals.
* Work in a 5‑star environment.
* Excellent career opportunities worldwide.
* Regular training and development opportunities.
* Motivated and supportive team.
* Unique employee benefits such as hotel stays, food and beverage discounts, retail discounts, free uniform cleaning, meals, wellbeing and recognition programs, and many more.
* Competitive compensation: attractive salary plus guaranteed annual pay increase based on performance.
The statutory gross minimum remuneration for this position, based on full‑time employment, is €2,026.00 per month. A higher salary may be offered, depending on your qualifications and experience.
Our motivated and supportive team will be happy to onboard you and give you a warm welcome with a two‑day onboarding from the very beginning.
Contact: bewerbung.vienna@ritzcarlton.com
Please be advised that a valid working permission for Austria is required for this position.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis, such as disability, veteran status, or any other basis covered under applicable law.
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