Senior IT Analyst, Site Infrastructure Support (m/f/d)
Join to apply for the Senior IT Analyst, Site Infrastructure Support (m/f/d) role at Eaton. The position is based in Schrems, Niederösterreich, Österreich.
The primary function of this position is to provide end‑user support, support device lifecycle management, and ensure compliance with all of Eaton's policies and procedures with minimal supervision. Our customers include all of Eaton’s users (local and remote).
What You’ll Do
* Deploy, configure, and support end‑user hardware (PCs, laptops, mobiles, printers), operating systems, and productivity software.
* Apply ITSM processes (asset, change, incident, request, problem, and project management) to meet service level agreements.
* Maintain and refresh the IT disaster recovery plan; conduct stakeholder walkthroughs as needed.
* Support site‑based IT systems and participate in troubleshooting, root cause analysis, and problem resolution.
* Drive operational excellence, security, and infrastructure initiatives; identify improvement opportunities.
* Lead peers and influence customers to ensure compliance with IT standards and share best practices.
* Participate in internal audits and contribute to budgeting and forecasting for IT infrastructure.
* Uphold company policies on ethics, data protection, security, and compliance; safeguard physical and information assets.
* Analyse complex data to recommend improvements and lead technical teams with minimal supervision.
Qualifications and Skills
* Bachelor's degree, Associate degree or high‑school diploma.
* 4 years IT experience required.
* ITIL foundations certification and/or CompTIA A+ certification is nice to have.
* MS Windows Operating Systems and MS Office Suites.
* Hardware - PCs, laptops, mobile devices, peripheral devices.
* Working knowledge of other IT infrastructure (network, servers, storage, phone systems).
* Knowledge of miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF scanners, etc. - very nice to have.
* Ability to adapt and learn; support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology.
* IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management.
* Ability to lead IT initiatives across the organization.
Compensation & Benefits
* Performance‑oriented remuneration, approximately EUR 55 000 gross per year, divided into 14 monthly payments (adjustable based on qualification and experience).
* Flexible working solutions.
* Excellent working environment – safety and ethics are important.
* Culture & values: our business is defined by products, people, and principles.
* Learning & development opportunities through Eaton University.
Seniority Level
* Mid‑Senior level
Employment Type
* Full‑time
Job Function
* Other
Industries
* Appliances, Electrical, and Electronics Manufacturing
At EATON we are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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