Job Description Analyze, evaluate, challenge and align business requirements and translate them into technical designs to improve and develop the current CRM landscape, focused on the Loyalty tools and mechanics. Consult our stakeholders in technical questions for the solution design Define “AS-IS” processes and create “TO-BE” solutions to improve current processes and develop new capabilities. Create and moderate workshops by respecting methods of business analysis Write and track Epics and User Stories (in Jira)