Workload: 80-100%
Group IT at Axpo is undergoing a transformation, introducing agile methods and insourcing IT services. As the Service Delivery Manager for Cloud & Infrastructure, you will ensure IT services meet business needs, driving stability, scalability, and continuous improvement across the Axpo Group.
What you will do:
* Lead service delivery for cloud and on-premises infrastructure, ensuring performance and scalability.
* Manage the service delivery lifecycle, including incident, problem, and change management.
* Act as the primary contact for cloud and infrastructure services, collaborating with internal teams and third-party providers.
* Track and report service delivery metrics, presenting performance dashboards to senior stakeholders.
* Drive continuous improvement initiatives in ITIL-based service management practices.
* Manage vendor relationships and oversee contract performance for infrastructure services.
What you bring & who you are:
* Proven experience in IT Service Management (5+ years), with ITIL 4 certification.
* Expertise in Microsoft Azure, Active Directory, and IT security considerations for cloud services.
* Strong analytical and problem-solving skills with a user-centric mindset.
* Fluent in German and English, with excellent communication and interpersonal abilities.
* Knowledge of network architecture, identity and access management, and tools like JSM or Power BI is a plus.
* Team-oriented, open to innovation, and engaged in global collaboration.
About the team:
You will join the Cloud & Infrastructure team, collaborating with experts in network engineering, cloud services, and identity management. Together, we ensure efficient IT service management processes and contribute to Axpo’s digitalization initiatives, fostering an environment of innovation and operational excellence.
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