Location, Type, Skill, Responsibilities & More
IT Support Specialist
Location: Linz, Austria
Type: Dispatch / Part-time
Hours: 10-20 hours per week
Skills & Responsibilities
BCIC Swiss GmBH | Best Connect International Company is seeking a part-time on-site IT Support Specialist in Austria.
1. Provide first- or second-level contact and problem resolution for customer issues.
2. Collaborate with third-party vendors to resolve complex AV issues.
3. Communicate promptly on issue status and resolutions.
4. Maintain ticket updates for all incidents.
5. Install, upgrade, support, and troubleshoot Windows XP, 7, 8.1, 10, and Microsoft Office 2010.
6. Support Cisco Jabber and basic Mac OS to assist Apple PC users.
7. Install, upgrade, support, and troubleshoot printers and hardware.
8. Perform preventative maintenance on computers, laptops, and printers.
9. Perform repairs on desktops, laptops, printers, and peripherals.
10. Use diagnostic tools for network and hardware/software troubleshooting.
11. Possess broad IT experience with understanding of networks, servers, AV, smart devices, and telecoms.
12. Work flexibly in a project-based environment emphasizing teamwork.
13. Perform other duties as assigned.
Requirements
* Valid work permit.
* Extensive IT knowledge and experience.
* Several years of professional user support experience and solution design.
* German language not mandatory.
If your profile matches the above, please send your CV in English, mentioning the position in the subject line, along with a WhatsApp number, to shamsun.nahar@bcic-swiss.com. Salary is negotiable.
Apply now!
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