As Senior CSA Productivity Manager (m/f/d), you will shape and execute key service strategies for our global CSA (=Contractual Service Agreement) fleet, driving customer satisfaction and financial performance. Leading a team of experts, you will own the productivity stream, resolve escalated planned and unplanned cases, and collaborate closely with customers, suppliers, and internal stakeholders. Your decisions will directly impact cost savings, operational excellence, and customer experience, making you a pivotal force in INNIO Jenbacher's service success.
At INNIO We Offer You
* An innovative and international working environment
* Health We Care Program - including company sport activities
* Moving cost support for new employees in accordance with policy
* Good connections to public transport - station in direct proximity
* Transportation cost support in accordance with policy
* One of the best canteens in the area with healthy and various meals
* Attractive location in the heart of the alps which provides various outdoor sport and other leisure possibilities
Your Responsibilities
* Lead and manage the CSA Productivity business, ensuring top performance across multiple teams and business areas
* Drive strategic initiatives to optimize service productivity, reduce costs, and enhance customer satisfaction
* Oversee the resolution cycle for escalated planned and unplanned cases, from initiation to engine handover, including commercial agreements
* Collaborate cross-functionally to implement product improvements and innovative business solutions
* Foster a high-performing team culture through attraction, retention, training, and development
* Ensure continuous improvement in life cycle costs and service delivery
* Represent the productivity function in regional and global forums, supporting planned and unplanned case management
Your Profile
* Bachelor´s / Master´s Degree in an engineering discipline (e.g., mechanical, electrical, process, mechatronics, etc.) combined with commercial & business administrative experience / HTL - mechanical, electrical, or industrial/business engineer with strong service experience in the energy sector
* Very strong experience with service operations
* Substantial professional service experience in the energy industry paired with strong commercial and technical background
* Demonstrated ability to deliver results while working on multiple projects simultaneously
* Deep knowledge of Service Businesses, preferrable Multi Year Agreements
* Strong technical background on reciprocating engines, BoP components, and detailed knowledge of Jenbacher products
* Knowledge of CSA end to end lifecycle process and financial accounting
* Strong analytical and project management skills with the ability to influence multiple stakeholders at all levels
* Independent, proactive, flexible work style paired with a hands-on mentality and a high say-do ratio
* Ability to drive change in a challenging, volatile, and high matrixed business environment
* Fluent in spoken and written German and English
At INNIO, we offer a competitive salary package which is far above the requirements of the metal collective agreement in Austria. We highly value your individual qualifications and experience. As part of our recruiting process, we engage in open dialogue with you to discuss the details and ensure the best possible fit.