Job title: SAP – Service Delivery Manager
Location: Leoben, Austria
Contract Duration: 1 Year with possibility of extension
JOB DESCRIPTION
1. Manage SAP projects as a Service Delivery Manager, ensuring successful execution across all phases (planning, implementation, closure)
2. Provide Application Management Services (AMS) support and coordinate with SAP Basis teams for optimal system performance
3. Lead SAP S/4HANA implementation and migration projects, ensuring alignment with business objectives
4. Oversee project governance, reporting Work on SOW, SLA, KPI, problem, risk, and change management to ensure compliance
5. Collaborate closely with both internal SAP teams and external consultants
6. Ensure project objectives are met regarding costs, timelines, and quality
7. Support pre-sales activities, account mining, and opportunity identification to drive business growth
8. Foster strong relationships with stakeholders to ensure alignment and support throughout project lifecycle
9. Relevant Experience: 5+ years in SAP project management (SAP ECC 6.0 and
10. S/4HANA), demonstrating a solid understanding of project lifecycle
11. SAP Knowledge: Hands-on experience with SAP Production and Planning (PP) and SAP Sales and Distribution (SD) modules
12. Project Management: Strong skills in managing project phases, governance, and stakeholder engagement, with a focus on delivering results
13. Languages: Proficient in Local (B2 – C1 Level) and English (B2), both spoken and written
14. ITIL Knowledge: Familiarity with the ITIL 4.0 framework to enhance service management practices
15. Tools: Experience with incident handling tools (ServiceNow, Remedy, JIRA)
Good-to-Have Skills:
1. Industry Experience: Background in Electronics or Manufacturing sectors for contextual understanding of business needs.
2. Education: Degree in (Business) Computer Science or comparable qualification, providing a strong technical foundation.
3. Certifications: SAP and project management certifications (PMI, Prince, etc.) to validate expertise and commitment to best practices.
4. AI and Automation: Knowledge of AI and automation from a project management perspective to leverage emerging technologies
5. Interpersonal Skills: Strong stakeholder engagement and interpersonal abilities to foster collaboration