Job reference
REQ0002293
Date posted
21/11/2025
Application closing date
04/12/2025
Location
See advert
Salary
£31,465 per year
Package
26 days holiday per year (plus bank holidays), which increases with service. Excellent pension scheme, staff discount scheme
Contractual hours
35
Basis
Full time
Job category/type
Job description
Location: Queens Hospital Eye Department - Burton, with some travel to Samuel Johnson (Lichfield) and Sir Robert Peel(Tamworth)
Salary: £31,465 per year
Hours: 35 per week
Contract type: Permanent
We're the Royal National Institute of Blind People (RNIB) and we're here for everyone affected by sight loss. Working for us means working for one of the UK's biggest charities, supporting almost two million people living with sight loss in the UK.
RNIB is leading the creation of a world where there are no barriers for people with sight loss. One of our key priorities is to ask people to see sight loss differently, reversing inaccurate perceptions and changing public behaviours so everyone expects equal participation from people with sight loss and the creation of a fully accessible society.
RNIB is pleased to announce this exciting opportunity to join our Eye Care Support Service in Staffordshire. This is a rewarding role providing the right individual the opportunity to make a difference every day working with people affected by sight loss.
You will provide critical emotional support, information and guidance face to face within a hospital setting, remotely via digital platforms and in community locations, as required. Each day you will support people affected by sight loss to identify their needs, access information and make informed choices which enable and empower them to maintain their independence.
Admin tasks are a large part of this role, you will create and input accurate patient records into a variety of databases and use Microsoft 365 each day.
For more information on what it's like to be an ECLO, please follow the links below:
RNIB's ECLO service - YouTube
RNIB Lifechangers Appeal TV ad - YouTube
A Day in the Life of an ECLO - RNIB Website
What we are looking for
You will have proven experience of delivering information and advice services working directly with the people you are supporting as well as maintaining professional relationships. Key to this role will be your excellent communication and relationship building skills with patients, clinicians and a wide range of cross sector partners.
You will have the ability to work in different hospital locations as required.
You should be confident to work on your own initiative, have excellent organisational skills and be a confident user of IT systems. Impeccable record keeping skills are also key to this role.
As an RNIB ECLO, you will also complete the RNIB & City University 'Eye Clinic Support Studies' qualification: essential for the role, access to Clinical Supervision, peer support and the opportunity to support RNIB's priority of "no diagnosis without support".
What We Offer
RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.
How to Apply
To be considered, you must respond to the questions in our short and submit your CV.