Overview
As part of our continued growth, we are expanding our team and introducing the role of Customer Success Manager (CSM). This pivotal position is responsible for managing post-sales customer relationships and ensuring the effective delivery of services across hybrid cloud environments. The CSM will oversee billing accuracy, coordinate cross-functional collaboration, and act as a trusted advisor to clients. By driving customer satisfaction, retention, and account growth, this role contributes directly to long-term customer value and organizational success.
Responsibilities
* To serve as the primary post-sales contact and trusted advisor for enterprise customers.
* To lead onboarding, implementation, and adoption of TruScale services to maximize customer success.
* To ensure billing accuracy across fixed and variable consumption models.
* To drive renewals, retention, and revenue growth through proactive engagement and upsell opportunities.
* To conduct regular business reviews, success planning, and stakeholder alignment with C-level executives.
* To collaborate cross-functionally with Sales, Product, Support, Legal, and Finance to meet and exceed customer expectations.
* To act as the voice of the customer, influencing internal processes and product improvements.
* To monitor and report on customer health metrics, ensuring high satisfaction and long-term partnerships.
Qualifications
* 5+ years of experience in Customer Success, Account Management, or Enterprise Sales.
* Proven track record working with C-level stakeholders in enterprise environments.
* Fluent in English and German (additional languages are a strong plus).
* Hands-on experience with consumption-based business models (e.g., HPE, Dell).
* Technical background (cloud platforms such as Azure, AWS) is a strong advantage.
What We Offer
* Employee Assistance Program, e.g., for health, legal financial consultancy
* Internal E-learning Development Platform Available for Employees
* EMEA Mentorship Program with the diverse network of leaders who can mentor you
* Specialized Development Trainings (based on nomination process)
* Employees Groups (LGBT+, WILL, etc.)
* Opportunity to Join/Create Employees Groups (inclusivity, well-being, sports, volunteering, charity, etc.)
* Hybrid Working Model
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, or basis of disability or any federal, state, or local protected class.
#J-18808-Ljbffr