We are actively recruiting talented Slovenian speakers to contribute to an exciting project. Do you want to work in an environment where your contribution could be everlasting? The work environment is dynamic, highly international and your clients are coming from across the globe for your expertise. Do you wish to take the next step and grow in your career?
The conditions are according to the following requirements:
- Knowledge of fluent Slovenian + English (B1/B2);
- Writing Speed: 20 words per minute.
- Starting date: March & April
- Initial Contract: 6/12 months (renewable)
- Salary and Schedule:
* 1872 euros per month from Monday to Friday 9:00 a.m. – 11:00 p.m. and Saturday and Sunday 10:00 am – 19:00 pm
- 40 Hours per week (=8 hours per day) on a rotational shift pattern
Additional benefits:
- Monthly transportation/internet allowance of 25 euros paid in addition to the base salary
- Additional payment for night hours work (if applicable) as per approved company program
- Bonus for important life events (marriage, birth or adoption of a child, university graduation) for the amount of 250 euros
- Medical plan: health and dental care
- Life insurance
- Multisport Card (co-financed by the employer)
- Discounts on various goods and services"
Relocation Package:
- Reimbursement of travel expenses at the amount of up to 250 euros after 6 months from your start date in the company, in case there is no pre-notice (travel documents need to be presented e-ticket and invoice)
- Hotel Booking stay from the date the employee confirms his/her arrival date
Responsibilities:
- To respond and record consumer enquiries/questions raised through free phone lines for customers.
- To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
- To ensure client complaints are dealt with and logged in line with the company's complaints escalation policy.
- To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
- To troubleshoot through the use of open questions, support documents and system training.
- To be able to offer recommendations to common problems or frequently asked questions.
We're looking for exceptional talent—if that sounds like you, don't miss this opportunity to apply.