* Management and support of our gated B2B e-commerce platform, public website and our internal CRM application, in close collaboration with the Sales, Customer Service, and Portfolio Management teams.
* Proactively and independently maintaining multilingual texts, images, and product-related files across all portals to ensure customers always have access to the most up-to-date information
* Incident management with our IT department on all three platforms if issues identified by the internal and/or external users could be reproduced
* Updating platform settings to reflect brand go-lives or phase-outs, as defined by the portfolio management team
* Monitoring interfaces between our various applications to identify and address faulty data flow issues.
* Handling external inquiries by redirecting them to the appropriate contacts, and responding to internal user questions after gaining subject-matter expertise.
* Providing support to the requirements engineer with testing and data maintenance following the implementation of change requests or platform updates.
Your profile:
* Bachelor’s degree in a field that fosters analytical thinking and problem-solving skills.
* Willingness to develop in-depth knowledge of business processes and products, along with a technical understanding of our applications.
* User-focused approach in addressing technical issues and instances of incorrect application usage.
* Self-driven and proactive mindset with a strong sense of ownership and autonomy in task execution.
* Strong communication skills to effectively collaborate with cross-functional teams, including marketing, sales, customer service, and IT.
* Fluent in English, with strong written and verbal communication skills. Proficiency in German or other European languages are a plus.
Our offer:
* A dynamic and international work environment at our Vienna office, where creativity and innovation are valued.
* The opportunity to contribute to shaping and enhancing our digital presence.
* Duration: unlimited contract
* Extent: full-time, 38 hours/week
* We offer a compensation package starting at € 55,000 gross/year on a full-time basis (38 hours/week).
* Learning & Development
* Public transportation nearby
* Remote work flexibility
Get in touch:
We strive to create a culture that inspires our people to reach their full potential. Going the extra mile – for colleagues and customers – our people drive our passion for performance and are the key ingredient of Mondi’s success. Be part of our future. Should you need further information, please contact Cristina Espinovia email.
Do you want to know more about Mondi? We are a global leader in packaging and paper, contributing to a better world through innovative solutions that are sustainable by design. Our global team of 24,000 people works across 100 production sites in more than 30 countries.
Our strength lies in our diversity. We are dedicated to creating a team that reflects the diversity of the world we operate in. We encourage applications from traditionally underrepresented groups, including women, visible minorities, LGBTQI+ individuals, and people with disabilities. Even if you don't meet all the listed qualifications, we still want to hear from you. We believe in your potential and are committed to supporting you as you grow and learn at Mondi. If you need any accommodations during the recruitment process, please reach out to the contact person listed above.
Only CVs uploaded onto our online career platform will be taken into consideration. With your application, you will be redirected to our recruiting platform. After creating an account, you will receive an activation link. If you do not find the email in your inbox, please check your spam folder or add the address no-reply@mondigroup.com “safe list” or address book.
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Care
Sustainability is at the core of our business. Work with us and help make the world a better place. Let’s create sustainable packaging and paper solutions together.
Inspire
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