Support Engineer IT Service 2nd Level (m/f/d) Risk protection, pensions, art, classic cars: we are excellently positioned in a wide range of insurance sectors. Our team brings tradition and modernity together - with the highest quality of service and preferably with you as a reinforcement. special leave days for specific occasions Top transport connections Travel allowance, convenient location & bicycle parking spaces Employee conditions and benefits Job bike/bicycle leasing, employee discounts & much more Canteen at the head office For breaks with the best food & free coffee specialties Promotion & further training Whether a specialist or management career, we support your further development Health Company sports and subsidized health measures Benefits may vary depending on location and position This is how you support us As a Support Engineer (m/f/d) you will support our teams at their workstations and assist them with our applications, especially Microsoft 365, peripherals and host applications Routinely provide our employees with suitable IT when they join and leave the company and when there are changes within our organization and authorize them to use it Support us in configuring mobile device management solutions and other applications and maintain them conscientiously Regularly maintain and continuously develop our IT service management tools Expertly receive and document fault reports, initiate solutions through detailed fault analyses and coordinate service providers for software and hardware Last but not least, independently manage (sub-)projects in IT operations, develop processes and drive their optimization with new impulses This is how you enrich our teams Completed IT training with relevant professional experience Expertise in IT service management, such as ticket, asset and change management Know-how in system support, in Microsoft 365 or Windows and corresponding operating systems such as Windows Server or Windows Client Ideally familiar with networks, Active Directory, VM-Ware, ITIL 4 and software packaging and distribution Strong communication skills and enjoy working both independently and closely with colleagues and general agents Strong hands-on mentality, plus a high level of commitment and sense of responsibility Place of work: Full-time / part-time, limited until 31.