IT Business Analyst - Customer Communications (m/f/x)
Become a key member of our “CRM Services” team, where your expertise will enable our Austrian and international trading companies to enhance customer communication through data integration and personalized engagement strategies. As a strong IT partner, you will drive the implementation of new features and systems, improving our tailored communication channels. If you enjoy working in a dynamic team, taking responsibility, and sharing your expertise, we want to hear from you!
Job Description
* Manage national and international projects to deliver impactful solutions.
* Communicate with trading companies to identify user needs and serve as the key link between them and the development team.
* Oversee the entire software development process, from brainstorming and solution design to implementation, testing, rollout, and support.
* Conduct market analyses and participate in tender meetings to identify optimal solutions for our products.
Qualifications
* Solid IT skills with relevant education and several years of experience as a business analyst or in project management.
* Strong team player with excellent communication skills.
* Familiarity with agile methodologies such as Kanban and Scrum is a plus.
* Basic knowledge of JIRA and Confluence is advantageous.
* Experience with CRM tools like Salesforce Marketing Cloud, Bloomreach, Emarsys, etc.
* Self-organized, adaptable, with good analytical skills.
* Fluent in English, both written and spoken.
Additional Information
* Flat hierarchies and short decision-making channels.
* Flexible working hours and remote work options according to your needs.
* Training and development opportunities (5% of working time for self-organized learning).
* Lunch allowance, staff discounts, wellness programs including fitness classes and massages.
* Competitive gross salary starting at €50,000 annually (full-time), with potential increases based on experience and qualifications.
We welcome applicants from diverse backgrounds and encourage women to apply, especially for technical roles.
Job Details
* Seniority level: Associate
* Employment type: Full-time
* Job function: Information Technology
* Industries: Healthcare, Non-profit, Government
This job posting is active. Apply now and upload your resume, anonymously if preferred!
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