Kickstart your career where system alerts aren't just noise—they're your chance to create real solutions and shape the future from day one Ready for cloud, SQL, and customer interaction? Become our operations hero—with heart and analytical smarts
Beyond Now
is an internationally leading ecosystem orchestration and digital platform provider, powering organizations to launch new services at speed and grow revenue in an era of cloud, IoT, AI and 5G by utilizing our digital platform and SaaS BSS. We're building our team globally with the best people, and that's where you come in.
Managed Service Operations Associate (m/f/x)
on part cloud dev ops side kick, one part technical solution wizard, one part support superhero
Graz (AUT) hybrid
| Full-time (38,5h/week) | Immediate Start
What you'll be doing:
Join our Managed Service & Enablement team to apply
technical skills and keeping operations
smooth, by setting up, maintaining (cloud) BSS platform and resolving customer requests. In this multifaceted role, you mainly will…
* be responsible for
operation and support activities
for a complex public cloud-based platform for key account customers.
- tackle alerts, analyse tickets, build monitors,… conduct
complex technical analysis
and
independently
find solutions.
- ensure sustainable solutions and defect fixes by consulting with our development teams, making them customer-ready. With quick perception, you'll charmingly guide customers in the right direction.
- maintain and expand monitoring systems to
recognize system anomalies
at an early stage and to act preventative.
- continuously identify opportunities to enhance and
automate processes
, always bringing in your own ideas and making effective use of
AI technologies
where possible, while actively
sharing knowledge
and experiences with others.
- support people, jungle several inquiries and yell at logs, while embracing
customer satisfaction and improvements
* all together with your (cross functional team) colleagues of technology enthusiasts.
What you bring to the role:
* You have a completed
IT education
(apprenticeship, HTL; FH, TU - in Software Engineering, Design & Management, Information and Computer Engineering, Data Analyst or similar) or comparable self-learned IT skills and adequate courses.
- You have first relevant
experience with relational databases
SQL, PLSQL (log analyses) - from professional, student, private projects, or internships years is beneficial) – and knowledge in
Java
(at least reading). These are must haves.
- Your plus (not a must): basic skills in Linux/Unix, scripting language (e.g. Ansible, Python) and/or in cloud technologies. Experience with (Cloud) Operation, customer support, or DataDog (Mog und Metric aggregator) are nice to have.
- You have a broad
interest
in: cloud technologies, solving difficult problems, analysis of problems and using AI technologies to improve efficiency, with awareness of their limitations.
- You learn continuously, think
analytically and work independently
but also utilize your network and can hand over things.
- You excel at
prioritizing
tasks and maintain a positive attitude. Even during tough situations, you are unflappable under pressure and resilient to feedback, but open.
- You can balance customer's and cross functional team needs. As an inspiring outgoing
team player
, you actively listen and proactively suggest with solution-oriented ideas. Furthermore, you enjoy
interacting with customers
and aim to help them.
- You explain issues tailored to your target audience with excellent
communication
skills in English (German is an asset).
What's in it for you:
* A
few Beyond Now AT
Benefits
(more to come – stay curious): No core time, home office, Meal voucher, job ticket, Modern office infrastructure, free parking, events&gifts, onboarding&buddy, Klimaticket-contribution, Training & Development, and many more...
- Development:
early career seekers, wanting a different path but stay in technology: gain mentorship, impact and growth.
- Way of Working:
It never gets boring. Get a broad insight in an interesting complex SaaS enterprise BSS platform and marketplace integration. Work self-organized with international customers, while keeping the standards for the quality of software and customer care high.
- State of the art:
Work with cutting edge technologies and expand the (cloud) knowledge by self-driven initiatives, research, and learning from subject matter experts. Although this expertise, we keep up our start-up mindset.
- Joy:
Become a part of a team that's there to help and laugh with you. Good cooperation and togetherness are essential elements of our company philosophy.
- Compensation
: The minimum salary is EUR 3.200,- gross/month (14x) on a full-time basis. However, we offer a salary which
is in line with the market
,
depending on your specific qualifications and professional experience.
- Be "Beyond",
find out
more
about us and what's in it for you on our
website
.
How to apply:
* Apply online through the
application tool
and upload your well-structured informative
CV
in English
* Please note that we cannot accept
applications via
e-Mail or PN, but we are happy to help via e-Mail if you have any questions.
- Contact via e-Mail for questions: Angelika Kölbl-Theußl, Beyond Now, (please use this for questions instead of PM), Johann Schreiner-Str. 3, 8074 Raaba-Grambach
- A diverse and international team of unflappable ones, birds of paradise, hiking enthusiasts, connectors, bridge builders, are waiting
for you