Technical Account Manager (f/m/d) * Greentube GmbH * Vienna * Presence / Mobile * Published: 2025-11-12 At Greentube, our Technical Account Management team builds strong, strategic relationships that connect customers with technology to create real impact. The Technical Account Manager acts as a trusted partner for our clients, combining technical expertise and clear communication to deliver tailored solutions, ensure satisfaction, and drive long-term success. Your tasks * Build and maintain strategic relationships with key customer stakeholders to align Greentube products with business goals * Develop and executes tailored service delivery plans that ensure effective product adoption and value creation * Coordinate the full support lifecycle, managing escalations and ensuring SLA compliance in collaboration with internal teams * Advocate for product and process improvements by gathering and sharing customer feedback across departments * Deliver training sessions and technical guidance to help customers maximize product performance * Use data analytics to identify insights, track performance, and recommend improvements that drive customer success Your profile * At least 2 years of experience in Technical Account Management, software support, or a similar customer-facing technical role * Degree in Computer Science, IT, Engineering, or equivalent professional experience * Excellent communication and stakeholder management skills across technical and business levels * Strong problem-solving mindset with organizational and project management strengths * Experience with tools such as JIRA, Confluence, SQL, Postman, or monitoring tools like Kibana * Collaborative, adaptable, and proactive, able to balance customer advocacy with business priorities Our offer We believe great work happens when people feel supported, inspired, and balanced. By supporting our employees, we create an environment where everyone thrives and reaches their full potential. That's why we provide: * Flexible working hours and a hybrid model that fit your lifestyle, backed by a strong culture of work-life balance * A dedicated training budget to explore new skills, deepen your expertise, and shape your career journey * A welcoming office atmosphere at our Vienna HQ with daily fresh fruit, a wide range of teas, fair-trade coffee, and meals at our company-subsidized restaurant * Subsidized public transportation, plus access to pool e-bikes and e-cars for both business and personal use * Plenty of ways to stay active and connected, from our on-site fitness room and MyClubs app points to regular sports and company events * Attractive local employee discounts and healthcare benefits that make everyday life a little easier * We are proud to offer a competitive base salary range of 55.000 - 60.000 EUR gross/year (paid in 14 salaries), thoughtfully designed to align with industry standards, taking into consideration the candidate's qualifications, skills, and relevant experience About Greentube Greentube GmbH, the global interactive unit of NOVOMATIC, is a leading developer and supplier of iGaming solutions. Greentube is a wholly-owned subsidiary of the NOVOMATIC Group, one of the biggest producers and operators of gaming technologies and one of the largest integrated gaming companies in the world. Greentube's industry leading omni-channel technology allows the convergence of online, mobile and land-based games. The well-diversified product portfolio includes Classic Slots, Table Games, Live Dealer Gaming, AWP Reloaded Slots, Server-Based Gaming, Social Casino Gaming, Bingo and more. Greentube GmbH Wiedner Hauptstraße 94, 1050 Wien www.greentube.com Irina Kashina Talent Acquisition & Sourcing Specialist