Job Description
Your responsibilities
* Expert in digital cloud connections between our Reverse vending machines and our customers' systems
* Overseeing the integration of digital products and solution across East Central Europe (Austria, Hungary, Slovakia, Croatia, Poland)
* Managing projects for digital product implementation
* Designing of new APIs and interfaces on top of existing global TOMRA APIs and interfaces, which are designed, implemented and adapted from our Technical Support Hub in Norway
* Cross-functional coordination with various stakeholders (internal and external) with the aim of promoting and optimizing digital interfaces
* Work closely with different markets (primarly Sales and Technic), Technical Support Hub (TSH) and Group IT to build and enhance digital capabilities, fostering a collaborative environment
* Regular communication with customers, internal technical specialists, and the sales team to jointly specify online solutions for local APIs and support development of global solutions
* Assessment and evaluation of customer data requirements to identify opportunities for data modernization
* Contract negotiation of online connections with customers (including SLAs for the regional solutions in close connection to SLAs from global solutions)
* Troubleshooting and resolution of complex problems and incidents
* 3rd level support for online connections within the Business Unit East Central Europe
Qualifications
Your profile
* Completed technical education or comparable qualification as well as experience in integrating APIs into various platforms and cloud-based applications
* Experience in contract negotiations and the content of interface contracts is an advantage
* Understanding business processes
* Strong communication skills – excellent presentation and negotiating skills and you can communicate complex solutions to both technical and non-technical people
* Excellent English skills – German and/or any additional languages (especially Eastern European) are an advantage
* High sense of responsibility and outgoing personality who likes networking internally and externally
* Proactive approach and like working in a dynamic environment with new processes in growing entities
* Ability to travel approximately 20% of your working time
Additional Information
Our benefits
* An exciting responsible position in a growing and secure company in a collegial atmosphere with a first name-culture
* Flat hierarchies and open-door policy in a future-oriented and sustainable industry
* Fruit & vegetables, regular employee events and various perks via corporate benefits - we also conduct regular employee surveys to evaluate your satisfaction
* E-Learning platform, employee referral program, development opportunities within the company
* "Leading the resource revolution" - together at TOMRA we are working to create a sustainable future - become part of it!
Would you like to become part of our team? Then apply today!
At TOMRA, we are committed to equal opportunities and diversity. We therefore welcome applications that enrich our diversity. We therefore particularly encourage female applicants to apply to TOMRA.
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