Customer Satisfaction Specialist
At our organization, we value your contribution to ensuring customer satisfaction and upholding quality standards. As a Customer Satisfaction Specialist, you will play a vital role in efficiently handling and resolving product complaints, contributing to continuous improvement across the organization.
Key Responsibilities:
1. Complaint Evaluation & Coordination: You will be responsible for reviewing, classifying, and processing incoming product complaints using defined internal procedures. You will coordinate all necessary follow-up activities with relevant departments, ensuring efficient case handling and timely resolution of customer concerns.
2. Communication & Reporting: Using available information, you will prepare accurate and well-structured statements to communicate the outcomes of complaint investigations. You will also handle daily reporting of critical complaints to internal stakeholders, ensuring full transparency and accountability.
3. Data Monitoring & Analysis: A key part of your role will be monitoring complaint data to identify recurring issues or trends. Through data-driven insights, you will support the quality team in implementing preventive measures and contribute to improving our overall product quality and customer satisfaction.
4. Continuous Improvement: You will play an active role in optimizing internal processes and systems related to complaint handling. Your analytical mindset and solution-oriented approach will be crucial in identifying process gaps and driving initiatives that enhance efficiency and effectiveness across the complaint management workflow.
Requirements:
* Degree in food technology, food chemistry, biotechnology, natural sciences, or a comparable field
* Alternatively, at least three years of experience in quality management in the food industry, preferably with a focus on complaint handling
* German and English language skills
* Strong communication skills and the ability to articulate findings clearly
* A precise, structured, and independent way of working
* Problem-solving mindset and a strong sense of accountability
* Ability to analyze data, recognize trends, and interpret quality-related information
* A proactive attitude toward continuous improvement and innovation
* Fast comprehension and adaptability, even under pressure
* Enjoyment of teamwork and collaboration in an international environment