Are you fluent in French and English ? Do you enjoy helping people and finding solutions? Join our remote team and make a real impact by providing friendly, helpful support from the comfort of your home.
What You’ll Do
As a Customer Support Representative, you’ll be assisting French-speaking customers via calls, chat, and email. You’ll answer questions, solve problems, and make sure each customer leaves the conversation feeling heard and helped.
Your Main Tasks
Provide support in French and English through voice and chat
Help troubleshoot customer issues quickly and kindly
Personalize each interaction to make customers feel valued
Collaborate with your teammates for smooth, consistent service
Share feedback to help improve how we do things
What You’ll Need
At least 1 year of remote/online customer service or call center experience
Experience with bilingual customer support is an advantage.
Fluent in written and spoken French and English
Great communication and problem-solving skills
Familiarity with tools like Gorgias, Zendesk, Shopify, or similar is a bonus
Calm under pressure and focused on solutions
E-commerce or CRM experience is a plus
Work-from-Home Requirements
A personal computer/laptop (at least i5 processor)
Reliable internet with 15 Mbps+ download/upload speed
Perks & Benefits
Competitive salary with regular performance reviews
Paid time off to rest and recharge
Monthly health stipend
Bonuses based on performance100% remote work – no commute, ever!
Why You’ll Love Working with Us
We’re a growing company that values people—not just metrics. If you’re ready to grow your career, make customers happy, and work with a team that truly supports you—
Apply today and let’s make great things happen together!
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