Your mission at RBIService ownership & lifecycle management : Act as the single point of contact for IDM service management; represent the service and ensure support & delivery actions meet business needs and customer satisfaction across its lifecycle.Governance & coordination : Collaborate with the Lead Ops to align operational activities with service governance, policies, and strategic objectives.Service Level Management : Own service‑level oversight (SLA/OLA/underpinning contracts), performance monitoring, reporting, and regular reviews; initiate corrective actions where needed.Change & release management : Define change and release policies, plan releases, (pre)authorize changes, and review outcomes to safeguard stability.Incident & problem management : Oversee incident and problem processes, including escalations and major incident handling; drive root‑cause eradication in coordination with Lead Ops.Service modelling : Maintain accurate service metadata (service tree, ownership, delegates) and ensure the service is properly listed and governed in RBI's IT Process Framework.Continuous improvement & cost transparency : Identify improvements from customer, operational, and financial perspectives; ensure cost transparency and contribute to budgeting/forecasts.Partner & vendor management : Coordinate external IT service providers and software vendors to meet contractual and quality standards.IT service continuity & controls : Ensure continuity planning, execution of IT controls, and adherence to RBI policies (e.g., GDPR/DORA).What you'll bring to the tableProven experience in IT Service Management (ITIL practices) with ownership of production services.Strong stakeholder management and communication skills ; ability to lead cross‑functional coordination.Hands‑on experience with change/release, incident/problem, and SLA governance .Understanding security and compliance for IT (e.g., least‑privilege, audit readiness, continuity).Advantageous: exposure to Identity & Access Management and vendor management.What's in it for you:Flexible work week:Flexible hours, work-from-home options from Austria, and 30 days/year remote work from any EU country.International vibe: 75+ nationalities, English as the company language, and work permit support. Find all infos for international applicants here.Tech community:Regular meet-ups, team buildings, hackathons, communities of practice & tech events. Find out more on our tech page.Development:Clear career path, online tech courses & trainings.Agile way of work: Product Owner, 70+ SCRUM Master and close collaboration with business in 30+ agile tribes.Stay healthy: Subsidized canteen, well-being programs, check-ups, and sport allowances.Save money: Discounts, exclusive banking terms, and a heavily subsidized public transport pass.Family support: Child allowances, gender-neutral parental leave, bilingual company kindergarten, and holiday childcare.Competitive salary: Starting at EUR gross p.a. including overtime, with market-compliant overpayment based on experience and qualifications. We are happy to discuss your actual salary in person.