At TSS Sensitive Freight, we specialise in the safe handling and delivery of sensitive freight across Australia and New Zealand. Our reputation is built on reliability, customer service, operational excellence, and a commitment to delivering exceptional outcomes for our clients.
About the Role
Reporting directly to senior management, the Operations Manager will be responsible for the overall management of the Altona depot, ensuring the efficient day-to-day operation of transport, warehouse, and customer service functions.
This is a hands‑on leadership role requiring a strong operational background, excellent people‑management skills, and the ability to drive performance, safety, and customer satisfaction.
Key Responsibilities
* Lead and manage all depot operations, including transport, warehousing, and customer service activities.
* Ensure operational efficiency and achievement of service delivery KPIs.
* Manage labour resources, fleet utilisation, and workforce planning.
* Drive a strong safety culture and ensure compliance with WHS requirements.
* Monitor operational performance and identify opportunities for continuous improvement.
* Manage employee performance, coaching, development, and disciplinary processes where required.
* Ensure compliance with company policies, procedures, and legislative requirements.
About You
* Previous experience in a Transport, Logistics, Warehousing, or Supply Chain management position.
* Proven ability to lead and develop high‑performing teams.
* Strong knowledge of transport operations and warehouse management.
* Excellent problem‑solving and decision‑making skills.
* Experience managing operational KPIs and service performance.
* Excellent communication and interpersonal skills.
* High level of computer literacy, including Microsoft Office.
* Sound understanding of workplace health and safety requirements.
Highly Regarded
* Experience within the sensitive freight, white‑glove delivery, or specialised logistics sector.
* Knowledge of Chain of Responsibility (CoR) obligations.
* Experience with transport management systems and warehouse management systems.
* Certificate IV or Diploma in Logistics, Supply Chain, or Business Management.
What We Offer
* Competitive salary package.
* Leadership role with autonomy and influence.
* Supportive and collaborative management team.
* Opportunity to contribute to a growing national business.
* Career development opportunities within a growing organisation.
How to Apply
If you are an experienced operations leader looking for your next challenge and want to be part of a business that values accountability, teamwork, and customer service excellence, we’d love to hear from you.
Apply now by submitting your resume and a brief cover letter outlining your suitability for the role.
TSS Sensitive Freight is an equal opportunity employer and welcomes applications from all suitably qualified candidates.
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