Overview
Global Technical Support Specialist - Level 2 with German (w/m/d)
Responsibilities
* Provide second-level support for global software inquiries and managing requests via a ticketing system
* Support the worldwide rollout of software and updates, including the global coordination of PALSOFT license management
* Create, translate, and maintain software documentation
* Conduct software training sessions and manage software installations
* Provide valuable feedback to enhance and develop service software
Your Responsibilities
* Provide second-level support for global software inquiries and managing requests via a ticketing system
* Support the worldwide rollout of software and updates, including the global coordination of PALSOFT license management
* Create, translate, and maintain software documentation
* Conduct software training sessions and manage software installations
* Provide valuable feedback to enhance and develop service software
Your Qualifications
* Experience in technical support, customer service, or a similar helpdesk role, preferably at a Level 2
* Solid, completed education (e.g., high school diploma, technical college, etc.) with a focus on IT/computer science
* In-depth knowledge of software systems, troubleshooting techniques, and IT infrastructure; Technical knowledge of PALFINGER products and their control systems is an advantage
* Strong problem-solving skills combined with a proactive mindset, attention to detail, and the ability to handle complex technical issues independently
* Proficiency in German and English, both written and spoken
We Offer
* Flexible working hours with no core time and possibility to work from home
* Further training and international career opportunities
* Corporate health management "PALfit"
* Company restaurant with freshly prepared meals and daily meal subsidy
* Job ticket for travel to and from PALFINGER
* Numerous employee discounts through Corporate Benefits
Minimum yearly gross salary according to the Austrian metal industry collective agreement is EUR 52.197,04 based on full-time employment. According to experience and qualification, we offer a market-conform overpayment.
Are you interested in the position and still have questions? Please do not hesitate to contact us.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
* Industries: Industrial Machinery Manufacturing
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