Are you ready to shape how millions of users experience access to mobility and services worldwide? At SKIDATA, we're reimagining the customer journey across multiple digital touchpoints. We’re looking for a Customer Journey Engineer to bring clarity, consistency, and impact to our platform experiences – from concept to implementation. If you’re passionate about user-centric design, fluent in agile collaboration, and ready to drive harmonized customer flows across global markets, this is your opportunity to lead real change.
What You’ll Do
* Translate Vision into Action: Work closely with our Business Lead to turn ideas into tangible user journeys and interface concepts.
* Design for Consistency: Harmonize the experience across five distinct portals and customer-facing websites (B2B, B2C, pay-later, and more).
* Guide Implementation: Collaborate directly with developers and testers to explain and oversee how experiences should be built and structured.
* Enable the Team: Help engineers and developers internalize customer-centric thinking and modern user experience practices.
* Bridge Strategy and Execution: Be the go-to person for structuring digital flows and ensuring global coherence in product usage.
* Work Globally, Stay Local: Communicate directly with international subsidiaries and stakeholders to align regional and global requirements.
What You Bring
* Experience in UX Design, Concept Engineering, or Customer Journey Mapping, ideally in a digital product environment.
* Bonus points if you have experience with e-commerce platforms, shopping cart systems, or payment processing solutions.
* A strategic, user-focused mindset with strong understanding of digital journeys, accessibility, and simplification of complex processes.
* Excellent communication skills – you translate needs into solutions and align multiple teams around them.
* Fluency in English – it's our team’s working language.
* A collaborative, resilient personality – you're proactive, flexible, and comfortable in a diverse, informal team culture.
You’ll play a key part in simplifying the complexity of a platform used by entire cities around the world, bringing cohesion to fragmented systems and shaping how people interact with SKIDATA solutions globally.
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