Job Title
DS EMEA Operational Resources Planner – BD
Job Description Summary
As an Operational Resources Planner within the DS EMEA Professional Services Business Operations Team, you are responsible for the tactical allocation and scheduling of technical resources to support customer and internal projects. You collaborate closely with project managers and department leads to ensure optimal resource utilization, manage risks, and support continuous process improvement. Your role involves data analysis, reporting on KPIs, and maintaining planning tools to drive efficiency and productivity across the organization. You also contribute to training initiatives and short-term scenario planning, ensuring alignment with strategic resource management goals.
Job Description
The mission of this role, as part of the Business Operations Team integrated in the DS EMEA Professional Services, is to identify, allocate and manage the required subject matter resources for customer and internal projects / programs and services. They will work in close collaboration with the Resources & Process Manager to execute the resources management strategy, and to support continuous improvement initiatives leading to process optimization and efficiency gains for the department. The role reports to the EMEA Business Operations Manager.
Main Responsibilities
* Tactical Resource Allocation and scheduling on a daily basis: assign resources to projects or tasks to ensure timely completion, considering constraints such as budget, staff availability (Install Leads, Field Service Engineers, Diagnostic Solution Experts and Lab Auto Informatics Specialists) and equipment limitations. Create schedules and allocation plans to ensure each resource is assigned to the right project at the right time.
* Data Analysis: use analytical tools and software to track resource usage, identify trends, and make informed recommendations for improvements.
* Tools: maintain, use and continuously improve processes, tools and templates for resource management (planning and allocation).
* Collaboration: work closely with project managers, department heads and other stakeholders to understand project scopes, define and align on resource demands.
* Risk Management: identify potential bottlenecks or resource shortages and develop contingency plans; create “what if” scenarios to support risk management and contingency planning.
* Reporting: prepare regular reports on resource utilization, project progress, and any deviations from planned resource allocation for management review.
* Continuous Improvement: recommend, support and implement process improvements to optimize resource planning and allocation.
* Coordinate resource allocation across functions / with all departments involved in project management within the Professional Services Department & TS. Advise on priority setting for business decisions and resource utilization.
* Identify optimization opportunities and resulting business impact to reduce costs and increase productivity and efficiency in daily scope.
* Lead the weekly resources meeting and ensure timely process outcomes.
* Provide data for defined KPIs for monitoring program and project progress related to Resources Management and resource utilization.
* Update data and tools for specific KPIs for resource management of field implementation teams within DS projects and programs (internal and external) and within DS EMEA Professional Services; support continuous improvement of KPI processes.
* Support associate training programs.
* Based on Internal Resource management strategy, provide guidance on workload and team management to the Resources & Process Manager, Professional Services department & TS stakeholders.
* Can be involved as backup for short-term scenario planning (3 to 6 months).
* Resource allocation operational planning, schedules and calendars.
* Resource usage reports and risk analysis.
About You
* Resource Allocation & Scheduling: Proficiency in planning tools (e.g., MS Project, etc.).
* Capacity planning and workload balancing.
* Analytical Thinking: data analysis to forecast resource needs, tracking and reporting.
* Communication & Coordination: liaising with cross-functional teams; clear communication of schedules and changes.
* Problem-Solving: quick resolution of resource conflicts or shortages; contingency planning.
* Attention to Detail: accuracy in planning and documentation; monitoring compliance with operational standards; strong organizational skills; stakeholder management; understanding of operational workflows.
* Proficient IT skills in Word, Excel, PowerPoint, MS Project and Smartsheet; knowledge of KPIs like utilization, throughput, and on-time delivery; understanding requirements from QMS.
* Time management; experience in the project management environment is highly appreciated.
* Key strengths: execution excellence, detail orientation, responsiveness, short-term forecasting, cross-team coordination.
Main Internal Stakeholders
* DS EMEA Professional Services department members – support managers and teams in resource management as well as advising on processes and process optimization.
* Technical Services on Global, Regional and Local levels – support managers and teams in resource management as well as advice in existing processes.
* Local Application Specialists Teams – support managers and teams in resource management processes optimization.
* Global Technical Services and eventually R&D/ Manufacturing.
* Resources & Process manager.
Click on apply if this sounds like you!
Company and Benefits
BD is one of the largest global medical technology companies in the world. We are an Equal Opportunity Employer and evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital status, familial status, sexual orientation, gender identity or expression, genetics, disability, military status, or other legally protected characteristics. We offer a compelling compensation and benefits package and a culture focused on learning, growth, and inclusion.
Salary range information: €40,400.00 - €72,700.00 EUR Annual.
Primary Work Location: ITA Milano - Via Enrico Cialdini. Additional locations: AUT Vienna - Handelskai, ESP Barcelona, FRA Grenoble.
For more information about BD, visit our careers site.
#J-18808-Ljbffr