EMPLOYEE CUSTOMER SUPPORT (m/f/d)
St. Johann im Pongau
Fulltime
ALL ABOUT: CREATING SAFETY BY TECHNOLOGY
Meaningful, sustainable, agile. Connected, innovative, modern. Unique, dynamic, international.
With 360°-communication and control center solutions, we create safety in the field of public safety, industry and transport.
In the symbiosis of innovation, quality and state-of-the-art technology with sustainable benefits, we create highly available, innovative technical solutions for emergency call responding, resource management and alerting.
YOUR CONTRIBUTION
You are the central point of contact for all customer enquiries at the service desk.
You receive fault reports and service requests, coordinate them and record them in a structured manner in the system.
You coordinate enquiries and ensure that all relevant information is received internally.
You will act as an internal information hub between customer service, service and technical support.
You will keep track of open tickets and ensure that documentation is kept up to date.
You will provide administrative and organisational support to the support team in their day-to-day work.
YOUR SKILLSET
You are highly service-oriented and feel comfortable working in customer service.
You enjoy telephone and written communication at the front desk.
You have completed your training, ideally in a field related to office work, IT or organisation.
IT affinity is welcome, but not a must.
You work in a structured, solution-oriented and independent manner.
You are communicative and have very good written and spoken German skills.
YOUR PERSPECTIVE
Meaningful work & innovation: Become part of a crisis-proof family company, support life‑saving organizations and work with state-of-the-art technologies to make a joint contribution to the greater good.
Community & diversity: Flat hierarchies, multicultural and dynamic teams as well as regular team activities and company events strengthen cohesion - we celebrate our successes together!
Flexibility & team spirit: Flexitime and up to 2 home office days per week - we value the personal exchange within the team on site.
Further development: Learn and grow with the eurofunk Academy, Tech.Talks and individual mentoring.
Health & sustainability: Fitness offers and lunch, as well as company health promotion. EcoVadis-certified sustainability, CO₂ compensation and environmentally friendly mobility options.
Accessibility: Free parking and perfect train connections
Modern working environment: Enjoy modern premises and ergonomic office equipment, as well as well‑thought-out spaces such as Workout.Zone and Game.Zone.
Due to legal requirements, we are obliged to point out that the collective agreement minimum salary for this position starts at a gross annual salary at around € 35,000. We offer an overpayment (even significant ones) which is based on your individual qualifications and professional experience.
BECOME PART OF OUR TEAM IN A FUTURE-PROOF COMPANY AND HELP SAVE LIVES!
Christina David
HR Business Partner
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