Task Responsibilities: Develop the relationship with the customer base and use the acquired knowledge to strive continually to improve the ratio of enquiries to bookings Manage and maximize available capacity on designated traffic lanes using existing support tools in coordination with Headquarter Process with quotations, reservations and booking of cargo shipments in coordination with Headquarter Reservation Department Coordinate cargo ground handling actions with the ground handling and trucking companies (trucks, cranes) Update details on accepted cargo into the Cargolux system in order to allow tracing and final invoicing to customer Monitor the customers' claims Attend Cargolux flights at Vienna airport on an operational basis, as required Essential Requirements For The Position: General school leaving certificate of secondary education or equivalent Previous experience in a cargo booking office and operational knowledge are necessary Being self motivated and a good team spirit Able to work in stressful situations and tight time constraints Excellent organizational skills Communicate effectiveley and assertively and interpersonal skills Fluency in written and spoken English; Basic understanding of German Strong interpersonal skills to effectively interact with Internal and External Customers Proficient in MS Office applications Working Conditions: Position based in Vienna Certificate of conduct (criminal record) will be required