The impact you’ll make
As a Global Product Support Engineer at Lam, you are the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers.
What You’ll Do
* Responsible for customer betas including installation, qualification, milestones, technical requirements, training and certification of local teams / customers
* Provides support to engineering and service products both at the factory and in the field
* Includes working in customer wafer fabrication sites / environments as required to fulfil the support function
* Creates and presents reports related to design, reliability, maintenance problems, SW bugs, projects and escalations to the relevant factory groups
* Creates and updates documentation for field service engineers and customers
* Support reported product issues by the field service engineers via problem reports
* Participates and leads as required Knowledge Management activities to share learning worldwide in order to expedite solutions, reduce repeat issues, escalations and improve cycle time closure
* Provides support to customer/users where the product is highly technical or sophisticated in nature
* Represents Lam by creating material and expertly presenting technical findings to the customer
* Can take place at the factory or in the field depending on the need
* Can include travel at short notice (24 hours)
Who We’re Looking For
There are certain working conditions and requirements for this role, requiring ability and willingness to:
* work in confined spaces, in cleanroom environments
* wear and function in full personal protective equipment
* work with chemicals
Preferred Qualifications
* Technical education in electronics, mechatronics, engineering or other applicable field of study
* Minimum of 5 years of related experience in Electrical Engineering/Mechatronics
* Completed exam of HTL in Electrical Engineering or other applicable field of study
* Excellent presentation skills
* Proficiency in English (oral and written). Any other language would be an asset
* Willingness to travel ~25% worldwide is a requirement of this position
What We're Offering
This position will be occupied in Villach. It is subject to the Austrian Collective Bargaining Agreement for Employees in the Metal Technology Industry in occupation group D or E, depending on Education. A higher payment is negotiable depending on expertise and skills. The monthly salary is paid 14 times per year.
Villach - a great place to live and work
Villach is an attractive location for living, working, and studying.
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Equal Opportunity Statement
Lam Research (“Lam” or the “Company”) is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non‑discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company’s intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
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