Agent Customer Service Austria & Hungary at Cargolux Airlines
Responsibilities
* Develop the relationship with the customer base and use the acquired knowledge to strive continually to improve the ratio of enquiries to bookings
* Manage and maximize available capacity on designated traffic lanes using existing support tools in coordination with Headquarter
* Process quotations, reservations and booking of cargo shipments in coordination with Headquarter Reservation Department
* Coordinate cargo ground handling actions with the ground handling and trucking companies (trucks, cranes…)
* Update details on accepted cargo into the Cargolux system in order to allow tracing and final invoicing to customer
* Monitor the customers' claims
* Attend Cargolux flights at Vienna airport on an operational basis, as required
Essential Requirements
* General school leaving certificate of secondary education or equivalent
* Previous experience in a cargo booking office and operational knowledge are necessary
* Being self‑motivated and a good team spirit
* Able to work in stressful situations and tight time constraints
* Excellent organizational skills
* Communicate effectively and assertively and interpersonal skills
* Fluency in written and spoken English; Basic understanding of German
* Strong interpersonal skills to effectively interact with internal and external customers
* Proficient in MS Office applications
Working Conditions
* Position based in Vienna
* Certificate of conduct (criminal record) will be required
Position Details
* Seniority level: Entry level
* Employment type: Full‑time
* Job function: Other
* Industries: Airlines and Aviation
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